Quality Coordinator

Brose Group; Colón; Sur place; MXN 420 000 - 640 000; Plein temps

Avantages offerts par ce poste

Health insurance

Flexible working hours

Career development programs

Résumé du poste

Brose Group in Querétaro, Mexico seeks a quality-focused professional to lead customer-facing quality initiatives in a fast-growing automotive environment. You will coordinate customer complaints, drive escalation strategies, and manage KPIs while guiding a team to deliver robust corrective actions.

Ideal candidates have 3–5 years of automotive quality experience, strong communication, problem solving, leadership, and English proficiency.

Qualifications

• 3 to 5 years of quality experience in the automotive industry.
• Strong communication and interpersonal skills.
• Advanced problem solving abilities.
• Proven leadership and team management capabilities.
• Experience working directly with customers.
• Fluent English language skills.

Responsabilités

• Coordination and management of customer complaints
• Escalations and strategy
• Management of department KPIs (customer complaints, failure costs)
• Team coordination

Connaissances

Quality

Communication

Problem solving

Team management

Customer experience

English fluent

Leadership

Description du poste

As a successful family-owned company on a path to global growth, the Brose Group offers challenging responsibilities and exciting career opportunities to performance-driven, skilled specialists with solid professional knowledge and proven career expertise who wish to contribute to our company’s success.

Your Tasks

• Coordination and management of customer complaints
• Escalations and strategy
• Management of department KPIs (customer complaints, failure costs)
• Team coordination

Your Profile

• 3 to 5 years o experience in quality within automotive industry
• Effective communication
• Advanced problem solving skills
• Team management
• Experience working directly with customers
• English fluent
• Leadership skills
• Experience dealing with customer complains

We offer you a modern working environment with our Brose working world

Brose offers a high-tech work environment and a wide range of benefits. Along with competitive performance-based compensation and health insurance, our employees also benefit from attractive social and family-oriented programs throughout our North American locations*. Our benefits packages include comprehensive medical, insurance. Brose also provides educational assistance and a variety of community outreach, family, and sporting events. Flexible working hours and a collaborative work environment give our employees the freedom to balance work and personal life. Brose believes in investing in people. We offer a wide range of development programs with great opportunity for individual growth through training, international or regional assignments and tailored career paths. Our objective is to provide our employees the tools necessary to live a balanced life, experience a rewarding work environment and contribute to our surrounding communities.

• Benefits package may vary slightly per location