Quality Coordinator

Brose North America Inc; Colón; On-site; MXN 420,000 - 520,000; Full time

Benefits offered by this job

Health insurance

Education assistance

Flexible working hours

Community events

Job summary

Brose Group is seeking a quality professional in Mexico to coordinate and manage customer complaints, drive escalations, and oversee department KPIs. The role emphasizes team coordination, leadership, and direct engagement with customers, with fluent English required and a focus on continuous improvement in automotive quality processes.

The position offers a modern working environment and opportunities across North American locations, with a commitment to employee development and family-oriented

Qualifications

• 3–5 years of quality experience in automotive
• Effective communication skills
• Advanced problem solving abilities
• Experience leading teams
• Experience working directly with customers
• Fluent English

Responsibilities

• Coordination and management of customer complaints
• Escalations and strategy
• Management of department KPIs (customer complaints, failure costs)
• Team coordination

Skills

Quality management

Automotive industry

Customer communication

Problem solving

Team leadership

Customer facing

English fluent

Leadership

Complaint handling

Job description

As a successful family-owned company on a path to global growth, the Brose Group offers challenging responsibilities and exciting career opportunities to performance-driven, skilled specialists with solid professional knowledge and proven career expertise who wish to contribute to our company’s success.

Your Tasks

• Coordination and management of customer complaints
• Escalations and strategy
• Management of department KPIs (customer complaints, failure costs)
• Team coordination

Your Profile

• 3 to 5 years o experience in quality within automotive industry
• Effective communication
• Advanced problem solving skills
• Team management
• Experience working directly with customers
• English fluent
• Leadership skills
• Experience dealing with customer complains

We offer you a modern working environment with our Brose working world

Brose offers a high-tech work environment and a wide range of benefits. Along with competitive performance-based compensation and health insurance, our employees also benefit from attractive social and family-oriented programs throughout our North American locations*. Our benefits packages include comprehensive medical, insurance. Brose also provides educational assistance and a variety of community outreach, family, and sporting events. Flexible working hours and a collaborative work environment give our employees the freedom to balance work and personal life. Brose believes in investing in people. We offer a wide range of development programs with great opportunity for individual growth through training, international or regional assignments and tailored career paths. Our objective is to provide our employees the tools necessary to live a balanced life, experience a rewarding work environment and contribute to our surrounding communities.

• Benefits package may vary slightly per location