Quality Assurance Complaints Analyst – Hybrid (Mexico City)

Alcon; Ciudad de México; Híbrido; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hours

Remote work possibilities (min 3 days/

International environment

Descripción de la vacante

Alcon seeks an Associate Complaints to support the Quality & Regulatory Affairs team in Mexico City. You will process and investigate product complaints, monitor trends, and ensure regulatory compliance through accurate documentation and cross-functional collaboration.

The role involves collaboration with Medical Safety and R&D on adverse events, adherence to GxP and ISO 13485, and ongoing training to meet job requirements. This hybrid role offers flexible hours and remote options.

Formación

• Bachelor's degree in a scientific, pharmacy, or healthcare-related field.
• 6 months of experience in Quality Assurance, Pharmacovigilance, Technovigilance, or Complaint Handling within medical device and/or pharmaceutical industry desirable
• Fluency in English and Spanish
• Knowledge of pharmacovigilance/technovigilance and ISO 13485 desirable

Responsabilidades

• Process, investigate, and monitor product complaints.
• Support trending and reporting of defects; expedite per policy.
• Collaborate with Medical Safety and R&D on adverse events.
• Ensure regulatory reporting compliance; follow GxP SOPs.
• Maintain accurate documentation and training to meet requirements.
• Support continuous improvement and cross-functional problem solving.

Conocimientos

English/Spanish fluency

Analytical

Communication

Educación

Bachelor's degree (scientific/healthcare)

Descripción del empleo

Alcon seeks an Associate Complaints to support the Quality & Regulatory Affairs team in Mexico City. You will process and investigate product complaints, monitor trends, and ensure regulatory compliance through accurate documentation and cross-functional collaboration.

The role involves collaboration with Medical Safety and R&D on adverse events, adherence to GxP and ISO 13485, and ongoing training to meet job requirements. This hybrid role offers flexible hours and remote options.