Complaint Intake & Regulatory Specialist

Teleflex; Ciudad de México; On-site; MXN 93,744 - 116,064; Full time

Job summary

A global medical technology company is seeking a Complaint Intake Specialist in Mexico City. This role involves documenting customer-reported product complaints, ensuring regulatory compliance, and supporting the sales team in communications. The ideal candidate has a background in science or engineering and experience in the medical device industry, along with strong communication skills and attention to detail. Fluent English skills are essential.

Qualifications

• 2+ years of experience in a complaints and/or quality environment for the Medical Device industry.
• Self-motivated and capable of working independently.
• Effective organizational and prioritization skills.

Responsibilities

• Document and process product complaints per regulatory requirements.
• Use communication skills to gather additional information from customers.
• Support sales team with complaint-related communications.

Skills

Fluent in English (written and spoken)

Attention to detail

Communication skills

Critical thinking

Education

Science/Engineering degree or relevant qualification

Tools

Microsoft Office

Job description

A global medical technology company is seeking a Complaint Intake Specialist in Mexico City. This role involves documenting customer-reported product complaints, ensuring regulatory compliance, and supporting the sales team in communications. The ideal candidate has a background in science or engineering and experience in the medical device industry, along with strong communication skills and attention to detail. Fluent English skills are essential.