Quality Assurance Analyst, Medical Devices & Complaints

Enovis

Estado de México

On-site

MXN 420,000 - 540,000

Full time

9 days ago

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Job summary

Enovis is seeking a Quality Assurance Analyst in Mexico to handle product complaints and coordinate with customer service and distribution. You will generate investigation reports, archive records, and propose corrective actions to the Quality Engineering group.

The role requires 1–2 years in complaints, advanced English, and experience with Oracle, Agile, and MS Office. The successful candidate will input data in Agile, monitor KPI adherence, and help maintain procedures related to complaints

Qualifications

1–2 years of experience handling complaints (medical industry preferred).
Advanced English for presentations, conversations, and writing about complaints.
Proficient with MS Office, Oracle and Agile software. ISO 13485 knowledge is a plus.

Responsibilities

Analyze and manage product complaints and coordinate with customer service and distribution.
Generate investigation reports and propose corrective actions to Quality Engineering.
Archive quality records and maintain related procedures; ensure KPIs are tracked.
Input complaints data in Agile system and monitor closure on time and in full.
Review and update procedures, work instructions, and visual aids for Complaints.