Property Revenue & Customer Service Specialist

Unique Talent Solutions; Ciudad de México; A distancia; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Aliza Hotel & Other Properties is seeking a meticulous Property Revenue & Customer Service Specialist to manage its multi-channel strategy, optimize 60 listings, and boost bookings. You will ensure listing accuracy, coordinate media assets, and drive direct bookings across platforms.

The role requires strong English, hospitality experience, and tech-savviness with channel managers and pricing tools. Remote position with occasional travel to Los Angeles for property audits and video creation.]

Formación

• Fluent English (C1/C2) required for guest negotiations.
• Proven background in short-term rental management or revenue/hospitality sales.
• Experience with channel managers, dynamic pricing tools and major OTAs.
• Willing to travel to Los Angeles for property audits and video creation.

Responsabilidades

• Audit and optimize listings across all platforms to fix configuration errors.
• Coordinate video walkthroughs and guest access guides for smooth check-in.
• Ensure seamless integration between Channel Manager (Guesty) and listing sites/PMS.
• Identify direct booking opportunities on property websites.
• Implement and oversee dynamic pricing strategies to maximize occupancy and ADR.

Conocimientos

Fluent English

Hospitality sales

Channel Manager

Dynamic pricing tools

US travel readiness

Herramientas

Guesty

Descripción del empleo

Aliza Hotel & Other Properties
Property Revenue & Customer Service Specialist

We are a boutique hospitality and property management company based in Los Angeles, California. Our diverse portfolio includes a boutique hotel in Venice Beach, short-term vacation rentals (Airbnb, Booking.com, direct bookings), monthly rentals, long-term lease properties, and multiple LLC-managed real estate operations. We manage a portfolio of 60 short-term and mid-term residential Units in Los Angeles, handling everything from listing distribution and channel integrations to dynamic pricing, guest inquiries, and vacancy minimization. We are looking for a highly organized, proactive, and tech-savvy Property Revenue & Customer Service Specialist to oversee our multichannel strategy, eliminate listing errors, expand our presence across corporate and niche platforms, and actively drive bookings to maximize total revenue.

Role Overview

• Location: 100% Remote (Nearby countries with easy visa access and time zone alignment)
• Schedule & Weekly Breakdown: Monday to Friday 8:00 AM to 4:00 AM (LA time)

Main Responsibilities

• Handle inbound phone (inquiries via the platform), message, and email inquiries with high energy, persuasive communication, and closing deals focus
• Proactively guide potential guests toward alternative units or adjusted dates to fill calendar gaps and optimize inventory usage.
• Minimize vacancy gaps between bookings and expand listing presence across diverse new platforms. Optimize rate strategies using dynamic tools
• Ensure seamless integration between our Channel Manager (Guesty) and external listing sites/PMS.
• Identify and establish direct booking opportunities on property-specific websites

3. Listing Optimization & Quality Assurance:

• Conduct regular audits of all 60 units listings across all platforms to detect and immediately resolve configuration errors (e.g., incorrect minimum night requirements, wrong cover photos, pricing discrepancies).
• Audit property visual assets and coordinate video walkthroughs/access guides for guests to streamline check-in processes.
• Recommend property enhancements or aesthetic upgrades to boost conversion rates and guest appeal.

4. Revenue Management & Dynamic Pricing:

• Implement and oversee dynamic pricing strategies using various tools to maximize occupancy rate and average daily rate (ADR).
• Analyze booking patterns and market trends to proactively adjust rates and calendar availability.

Candidate Requirements

• English Proficiency: C1/C2 Fluent English (spoken and written) — crucial for guest negotiations, and team interaction.
• Industry Experience: Proven background in short-term rental management, hospitality sales, property management, or revenue management.
• Tech Savviness: Direct experience with Channel Managers, dynamic pricing software and major OTAs.
• Commercial Drive: Strong verbal and sales skills to negotiate, persuade, and optimize guest placements.
• Travel Readiness: Valid passport and ability/ease to obtain a US visa to occasionally travel to Los Angeles, CA for property audits and video creation.