Production Support Engineer: Global Impact + Flexible Leave

HSBC Holdings plc; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

HSBC Holdings plc in Mexico City is seeking a Production Support Engineer to manage rapid recovery of technology-delivered services after disruption. You will handle live incidents, design remediation, and contribute to automation initiatives while aligning with ITIL and compliance standards.

Key duties include crisis participation, incident resolution, batch planning, and supporting weekend releases. A strong background in Java, SQL, Unix, and monitoring tools is required.

Qualifications

• Experience in diagnosing major system problems based on business operations requirements.
• Strong knowledge of application layers, storage, network, database and middleware.
• Proficiency in Java and production support across L1/L2 with new tech.
• Unix command line and Shell scripting skills essential.
• SQL/PLSQL experience, preferably Oracle databases.
• Familiarity with ITIL, incident/change processes, Jira/Confluence.

Responsibilities

• Lead day-to-day production support, including incident resolution and post-incident reviews.
• Provide workarounds and resolutions; participate in crisis calls.
• Contribute to automation and new production support concepts.
• Ensure compliance with Group Compliance Policy and controls.
• Create batch plans and support weekend releases; manage change orders.
• Review and redesign processes with new technologies to improve performance.

Skills

Root cause analysis

Java

UNIX shell scripting

SQL/PLSQL

ITIL

ServiceNow

Jira

Confluence

Splunk

AppDynamics

Kubernetes

WebSphere/Liberty

Tools

Jira

Confluence

ServiceNow

Oracle SQL

Job description

HSBC Holdings plc in Mexico City is seeking a Production Support Engineer to manage rapid recovery of technology-delivered services after disruption. You will handle live incidents, design remediation, and contribute to automation initiatives while aligning with ITIL and compliance standards.

Key duties include crisis participation, incident resolution, batch planning, and supporting weekend releases. A strong background in Java, SQL, Unix, and monitoring tools is required.