Product Owner — Frontline Performance & AI Platform

Confie; Tijuana; Sur place; MXN 850 000 - 1 250 000; Plein temps

Avantages offerts par ce poste

Private Health Insurance

Life Insurance

Savings Plan

Résumé du poste

Confie is seeking a Product Owner to own a performance management application for frontline operations, driving data ingestion, metrics, and coaching workflows. You will partner with analytics and engineering to deliver AI-enabled capabilities that improve coaching quality and operational performance.

You will lead agile delivery, define data contracts, and ensure alignment with regional leaders while maintaining governance and cost controls.

Qualifications

• Bachelor's degree preferred.
• Advanced English level (C1) required.
• 3–5 years of product management or related experience, ideally in insurance ops or call centers.

Responsabilités

• Define and communicate the product vision, strategy, and roadmap aligned to frontline performance objectives.
• Translate needs into a prioritized backlog with clear user stories and acceptance criteria.
• Lead phased delivery from MVP to full deployment with monitoring and change management.
• Own end-to-end features: goals, scorecards, workflows, coaching plans, dashboards.
• Establish analytics, adoption, funnel metrics, and post-launch iteration based on data.

Connaissances

Product ownership

Agile delivery

Data fundamentals

Snowflake

BI tools

Formation

Bachelor's degree

Outils

Snowflake

CRM

APIs

BI stack

Description du poste

Confie is seeking a Product Owner to own a performance management application for frontline operations, driving data ingestion, metrics, and coaching workflows. You will partner with analytics and engineering to deliver AI-enabled capabilities that improve coaching quality and operational performance.

You will lead agile delivery, define data contracts, and ensure alignment with regional leaders while maintaining governance and cost controls.