Product Owner: Digital Solutions & Customer Impact

Chubb European Group Ltd.; Mexico; On-site; MXN 600,000 - 900,000; Full time

Job summary

Chubb European Group Ltd. seeks a Product Owner to lead the digital product strategy, shape the roadmap, and prioritize work to maximize agent and customer value.

You will collaborate with development teams and Agile practitioners to design, build and launch solutions, interfacing with other digital teams to ensure alignment and delivery across domains. The role requires guiding teams, managing stakeholders, and translating user insights into actionable backlog items, while tracking progress

Responsibilities

• Lead solutions to overall success using input from the team, stakeholders and customers
• Own the holistic team performance to business objectives and outcomes to deliver Chubb's underwriting craftsmanship and expertise digitally
• Balance cross-functional inputs to set direction for journeys and own the solution strategy that is shaped through the domains and the business
• Work with business intelligence and process engineering partners to track and measure processes, solution progress and outcomes, using well defined KPIs that tie back to OKRs
• Define, refine, and prioritize user stories/epics/tasks on a daily basis including leading interactions with other units
• Own Team vision and set priorities to deliver impact to the customer as quickly as possible
• Observe, learn about, contact and analyze end users of the solution, and clearly communicate the requirements to the team
• Facilitate planning of Team sprints to reaffirm priorities and agree on business requirements
• Create, maintain and prioritize the team backlog using input from the team, stakeholders and customers
• Specify acceptance criteria for each user story and write acceptance tests
• Facilitate release planning with stakeholders and participate in sprint meetings
• Build and maintain relationship with the stakeholders
• Coach development and design teams with detailed guidance during solution development
• Integrate usability studies and research into solution requirements to enhance user satisfaction

Job description

Chubb European Group Ltd. seeks a Product Owner to lead the digital product strategy, shape the roadmap, and prioritize work to maximize agent and customer value.

You will collaborate with development teams and Agile practitioners to design, build and launch solutions, interfacing with other digital teams to ensure alignment and delivery across domains. The role requires guiding teams, managing stakeholders, and translating user insights into actionable backlog items, while tracking progress