CX Product Owner: B2B Digital Apps & Returns

Clarios, LLC; Monterrey; On-site; MXN 600,000 - 900,000; Full time

Job summary

Clarios, LLC is seeking a CX Product Owner to lead the development and execution of digital products that enhance customer experience across the enterprise, bridging business strategy and technology delivery. The role focuses on aligning product backlog with strategic priorities to deliver measurable business value.

You will own the backlog for B2B applications that streamline core returns and related services, defining product vision and collaborating with IT and business stakeholders to drive

Qualifications

• Strong understanding of CX processes and digital product management.
• Proven backlog development, business analysis, and cross-functional leadership.
• Excellent communication and stakeholder management skills.
• Experience with KPI tracking and financial acumen.

Responsibilities

• Define, own, and communicate a compelling product vision, strategy, and roadmap for B2B applications supporting core returns and service workflows aligned with enterprise objectives.
• Manage the entire digital product lifecycle from concept to launch, serving as the voice of customer to technology teams.
• Establish business goals, value propositions, and success metrics (OKRs, KPIs, ROI) in partnership with CX leadership and business stakeholders.
• Prioritize backlog with cross-functional teams to meet desired outcomes.
• Lead sprint demos and reviews to gather feedback and drive continuous improvement.

Skills

Backlog management

Agile / Scrum

Stakeholder management

Product vision & strategy

Analytical mindset

Communication

Financial acumen

Leadership

Education

MS/BS degree in Computer Science, Engineering or equivalent

Job description

Clarios, LLC is seeking a CX Product Owner to lead the development and execution of digital products that enhance customer experience across the enterprise, bridging business strategy and technology delivery. The role focuses on aligning product backlog with strategic priorities to deliver measurable business value.

You will own the backlog for B2B applications that streamline core returns and related services, defining product vision and collaborating with IT and business stakeholders to drive