Prod Func Cons Sap Cx & Ecommerce Pr

Softtek; México; Hybrid; MXN 900,000 - 1,500,000; Full time

Job summary

Softtek is seeking a Product Functional Consultant for SAP CX & eCommerce to join our client-focused team in Mexico. You will gather and document business requirements, translate them into user stories, and support implementations across SAP Commerce Cloud, Sales Cloud V2, and Service Cloud V2.

The role requires 4–8 years of experience in SAP CX, hands-on setup of SAP Commerce Cloud, and strong English communication.

Qualifications

• 4–8 years of experience as a Functional Consultant, Business Analyst, or Product Consultant in SAP CX solutions.
• Hands-on experience with SAP Commerce Cloud and at least one additional SAP CX solution.
• Strong experience gathering, analyzing, and documenting business requirements.
• Knowledge of eCommerce processes including catalog management, pricing, promotions, checkout, and order management.
• Experience in Agile/Scrum environments.
• Advanced English communication skills.

Responsibilities

• Gather, analyze, and document business and functional requirements.
• Translate business needs into user stories, process flows, and functional specifications.
• Support implementations and enhancements in SAP Commerce Cloud and SAP CX modules.
• Collaborate with technical teams to define integrations and solution designs.
• Participate in testing activities, including test planning, execution, defect validation, and UAT coordination.
• Facilitate stakeholder workshops and requirement sessions.
• Identify process improvement opportunities and recommend best practices.
• Ensure solution quality, traceability, and alignment with business objectives.

Skills

SAP CX

SAP Commerce Cloud

Sales Cloud V2

Service Cloud V2

Emarsys

Agile/Scrum

Requirements gathering

English communication

Tools

Jira

Azure DevOps

Confluence

Job description

Prod Func Cons SAP CX & eCommerce Pr

Empresa : Softtek Tipo de empleo : Tiempo completo Mx

Product Functional Consultant – SAP CX & eCommerce

Requirements

• 4–8 years of experience as a Functional Consultant, Business Analyst, or Product Consultant in SAP CX solutions.
• Hands-on experience with SAP Commerce Cloud and at least one additional SAP CX solution (SAP Sales Cloud V2, SAP Service Cloud V2, or SAP Emarsys).
• Strong experience gathering, analyzing, and documenting business requirements.
• Knowledge of eCommerce processes including catalog management, pricing, promotions, checkout, and order management.
• Experience working in Agile/Scrum environments.
• Advanced English communication skills (written and verbal).
• Must be based in Mexico.

Nice to Have:

• Experience across the complete SAP CX suite.
• Knowledge of SAP BTP, SAP Integration Suite, and API integrations.
• SAP CX certifications.
• Experience supporting global or multinational implementations.
• Familiarity with Jira, Azure DevOps, and Confluence.

Responsibilities

• Gather, analyze, and document business and functional requirements.
• Translate business needs into user stories, process flows, and functional specifications.
• Support implementations and enhancements in SAP Commerce Cloud, Sales Cloud V2, Service Cloud V2, and Emarsys.
• Collaborate with technical teams to define integrations and solution designs.
• Participate in testing activities, including test planning, execution, defect validation, and UAT coordination.
• Facilitate stakeholder workshops and requirement sessions.
• Identify process improvement opportunities and recommend best practices.
• Ensure solution quality, traceability, and alignment with business objectives.

Required Languages

• English: Advanced (B2+/C1) – Mandatory.

The candidate must be able to communicate effectively with global stakeholders, conduct workshops, document requirements, and participate in client-facing discussions in English.

Possible Job Location(s)

• Mexico (Remote or Hybrid).
• Candidates must be legally authorized to work and reside in Mexico.