Process Improvement Project Manager

Clear Destination Inc.; Región Centro; A distancia; MXN 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

Clear Destination Inc. seeks a versatile Project Manager combining process-improvement and project-delivery expertise. The role focuses on diagnosing operations, driving root-cause analysis, and leading improvement initiatives across functions.

Ideal candidates will have ~5+ years in PM, process improvement, or operational excellence in a tech environment, with strong data analysis and stakeholder management skills. Remote work with limited travel is available.

Formación

• Bachelor's degree in business, IT, engineering or related field.
• 5+ years of experience in project management, PMO, transformation, or process improvement.
• Strong understanding of Agile, Scrum, Waterfall, and hybrid delivery models.
• Effective communication of workflows using standard tools (Value Stream Mapping, Swim Lane diagrams).
• Advanced analytical and problem-solving skills with ability to translate data into improvements.
• Excellent communication, facilitation, and stakeholder management skills.

Responsabilidades

• Lead diagnosis and redesign of operational processes.
• Identify inefficiencies and bottlenecks through data analysis and stakeholder input.
• Propose lean, agile improvements to speed, quality, and customer satisfaction.
• Establish project lifecycle management processes to ensure on-time, in-scope delivery.
• Facilitate process mapping sessions and drive practical solutions.
• Manage change initiatives across various operational functions.
• Develop and implement governance frameworks, standards, and operating models.
• Collaborate with senior leaders to align improvements with strategic priorities.

Conocimientos

Project management

Process improvement

Data analysis

Stakeholder management

Agile methodologies

Educación

Bachelor's degree in business/IT/engineering

Herramientas

BI

D365

PM tools

Descripción del empleo

Position Summary

We are seeking a unique position blending both, 1. generalist Project Manager, with, 2. the ability to specifically perform root cause analysis with the view to then also project manage the subsequent improvement project, all within the operations organisation / across operational processes.

The ideal candidate will have approximately 5+ years of experience in project management, process improvement, or operational excellence, preferably within a technology environment.

Key Responsibilities

• Lead the assessment/ “diagnosis”, documentation and support the redesign, of operational processes
• Identify inefficiencies, bottlenecks, and process gaps through data analysis, stakeholder engagement, and continuous improvement initiatives
• Propose practical, lean, agile, process improvement opportunities/ methodologies to improve delivery speed, quality, and customer satisfaction
• Establish consistent project lifecycle management processes, ensuring projects are delivered efficiently, on time, and within scope
• Facilitate process mapping sessions in order to identify breakdown in process/ communication and provide sensible/practical solutions
• Project manage change initiatives across a variety of operational functions
• Develop and implement project governance frameworks, standards, methodologies, and operating models
• Build strong relationships with senior leaders and business stakeholders to align improvement initiatives with strategic priorities.

Required Qualifications

• Bachelor’s degree in business, Information Technology, Engineering, Project Management, or a related discipline
• Approximately 5+ years of experience in project management, PMO, business transformation, operational excellence, or process improvement
• Strong understanding of project delivery methodologies including Agile, Scrum, Waterfall, and hybrid delivery models
• Effectively articulate and communicate business workflow using standard methods and tools (i.e. Value Stream Map's, Swim Lane diagram)
• Advanced analytical and problem-solving skills with the ability to translate data into actionable business improvements
• Excellent communication, facilitation, and stakeholder management skills
• Experience using project and collaboration platforms
• Proficient in BI and D365.

Preferred Qualifications

• PMP, PRINCE2 Practitioner, or equivalent project management certification desirable
• Agile certifications such as Certified Scrum Master (CSM), PMI-ACP, or similar
• Lean Six Sigma Green Belt or Black Belt certification.

Working Environment

• Remote
• Travel on a very infrequent basis e.g. 2 times per year
• Must be able to adopt a flexible work schedule/hours to suit both the business and the post holder given the global nature/coverage of the Operations function.

This job description is provided as a guide to the main duties and responsibilities of the role. The employee is required to undertake such other duties as may be reasonably required.