Prime Host

Four Seasons Hotels And Resorts; Punta Mita; On-site; MXN 300,000 - 450,000; Full time

Benefits offered by this job

Competitive Salary

Excellent Training and Development

Employee Discount for stays at FourSe​

Complimentary Dry Cleaning for Uniform

Complimentary Employee Meals

Job summary

Four Seasons Punta Mita is seeking a guest services professional to deliver personalized experiences for elite guests. You will coordinate reservations, transportation, and activities while maintaining exceptional discretion and guest care.

Role requires advanced English, familiarity with F&B and housekeeping operations, and the ability to assist with devices and guest communications. The position emphasizes professionalism, safety, and seamless service.

Qualifications

• Advanced English proficiency and experience serving high-profile guests or clients.
• Ability to provide personalized services and technical assistance with devices and apps.
• Strong ability to maintain confidentiality and anticipate guest needs.
• Knowledge of F&B, Housekeeping, and resort operations.
• Ability to manage reservations, flight changes, restaurant bookings, activities, and transportation.
• Review room folios and propose experiences based on guest preferences.
• Respond to managers’ requests and uphold resort policies.
• Knowledge of emergency procedures and first aid.
• Physical ability to lift up to 25 kg (55 lbs).

Responsibilities

• Ensure guest rooms meet F&B, Housekeeping, and Engineering standards.
• Verify and coordinate all reservations and services requested by guests.
• Maintain constant communication with departments for seamless guest experiences.
• Manage activity changes or cancellations balancing guest and provider needs.
• Remain professional, punctual, and respectful with boundaries.
• Provide follow-up on pending requests with other departments.
• Comply with hotel policies on operations and conduct.
• Inform management of special situations; avoid prohibited activities on duty.
• Ensure guest safety and provide first aid when necessary.

Skills

Advanced English proficiency

Experience serving high-profile guests

Personalized guest services

Technical assistance with devices (iOS

Confidentiality and guest relationship

F&B, Housekeeping, resort operations

Reservations, flight changes, bookings

Room folios review and guest wish-ful;

Respond to management requests

First aid knowledge

Tools

Web TV

WhatsApp

iPad / iPhone / Android / Windows devices

Job description

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Open your soul to the heart of Mexico. With a prime location on the Pacific coast, Four Seasons Resort Punta Mita celebrates the rich culture of Mexico one epic sunset at a time. Reconnect with family and friends; our "mi-casa, su casa" attitude invites you to feel the true spirit of Mexican hospitality.

Required Profile

• Advanced English proficiency and experience serving high-profile guests or clients.
• Ability to provide personalized services and technical assistance with iPad, iPhone, Android, Windows, Apple devices, Web TV, and WhatsApp.
• Strong ability to maintain confidentiality, build excellent guest relationships, and anticipate guest needs.
• Knowledge of Food & Beverage (F&B), Housekeeping, and resort operations.
• Ability to manage reservations, flight changes, restaurant bookings, activities, and transportation arrangements.
• Capability to review room folios, recommend experiences based on guest preferences, and resolve issues during the stay.
• Availability to respond to managers’ and directors’ requests, report incidents, and propose solutions aligned with resort policies.
• Knowledge of emergency procedures and the ability to provide first aid when required.
• Physical ability to carry luggage or packages weighing up to 25 kg (55 lbs).

Key Responsibilities

• Ensure guest rooms are prepared and meet all F&B, Housekeeping, and Engineering requirements.
• Verify and coordinate all reservations, tours, and services requested by guests.
• Maintain constant communication with operational departments to ensure a seamless guest experience.
• Manage activity changes or cancellations while balancing guest needs and provider requirements.
• Always act with professionalism, punctuality, and respect, maintaining appropriate boundaries with guests.
• Provide immediate follow-up on pending requests, including those involving other departments.
• Comply with hotel policies regarding operations, golf cart usage, uniforms, mobility, and professional conduct.
• Inform management of special situations, including guest invitations to meals, and never consume alcoholic beverages while on duty.
• Remain on hotel premises unless authorized and refrain from prohibited activities such as cooking, handling beverages, or using pools and beaches as a guest.
• Ensure guest safety and well-being, including providing first aid when necessary.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals