Prestige Beauty Counter Lead & Coach

The Estée Lauder Companies Inc.; Monterrey; Presencial; MXN 240.000 - 300.000; Jornada completa

Descripción de la vacante

The Estée Lauder Companies Inc. in Monterrey is seeking a dynamic Counter Manager to lead, coach and develop a team of Sales Associates to achieve sales, service and operational targets.

You will create and execute an in-store business plan, recruit and retain customers through targeted events and CRM, and guide a high-performing team to deliver outstanding guest experiences. This role emphasizes leadership, strategy and guest satisfaction.

Formación

• Proven leadership and ability to coach and develop a sales team.
• Strong customer service mindset with focus on guest experience.
• Skilled in strategic planning and execution in a retail setting.
• Experience using CRM systems and sales analytics tools.
• Excellent verbal and written communication across teams.

Responsabilidades

• Lead, coach and develop a team of Sales Associates to meet sales, service and operating targets.
• Create and execute an agile in-store business plan focused on growth and efficiency.
• Recruit, retain and engage customers through events and CRM activities.
• Drive performance through leadership, coaching and accountability.
• Partner with store leadership to ensure exceptional guest experiences.

Conocimientos

Leadership

Coaching

Customer service

Communication

Strategic thinking

Team management

Herramientas

Microsoft Excel

CRM software

Descripción del empleo

The Estée Lauder Companies Inc. in Monterrey is seeking a dynamic Counter Manager to lead, coach and develop a team of Sales Associates to achieve sales, service and operational targets.

You will create and execute an in-store business plan, recruit and retain customers through targeted events and CRM, and guide a high-performing team to deliver outstanding guest experiences. This role emphasizes leadership, strategy and guest satisfaction.