Power Platform Support Engineer

WPP; Estado de México; Híbrido; MXN 600.000 - 800.000; Jornada completa

Descripción de la vacante

WPP is building a global Automation Operations Centre to manage and optimize automation solutions across our enterprise. We are seeking a proactive L2/L3 Automation Support Engineer to monitor incidents, perform root-cause analysis, and deliver permanent fixes for RPA and Power Platform workloads.

You will partner with Delivery teams worldwide and collaborate with Microsoft Support to ensure stable, scalable operations.

Formación

• 3–4 years in IT support, helpdesk or technical operations.
• Hands-on exposure to or involvement with RPA technologies (UiPath, Microsoft Power Platform).
• Proven understanding of RPA concepts and tools.
• Proven experience developing and maintaining Microsoft Power Platform, especially Power Automate flows.
• Basic SQL knowledge and ability to run predefined queries.

Responsabilidades

• Provide L3 technical support and problem management for automation solutions.
• Perform deep-dive diagnostics and root cause analysis for Power Automate and related components.
• Remediate issues in Dataverse plugins, custom connectors, and PCF controls.
• Coordinate with Microsoft Support for platform-level bugs and deploy hotfixes via DevOps pipelines.
• Design SQL scripts and Dataverse Web API queries to ensure data integrity and performance.
• Document high-level technical resolutions and create runbooks; mentor L1/L2 teams.

Conocimientos

IT Support

Helpdesk

Technical Operations

RPA concepts

Power Platform

Power Automate

Power Apps

SQL basics

Incident management tools

Communication

Educación

PL-400 Certification

Herramientas

UiPath

Microsoft Power Platform

Dataverse

Azure DevOps

Descripción del empleo

WPP is the trusted growth partner for the world’s leading brands.

We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.

We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

For more information, visit WPP.com.

Why we're hiring: WPP is a creative transformation company, helping clients create growth by combining technology and creativity. As one of the world's largest marketing and advertising services organizations, we are committed to driving innovation and operational excellence across our vast global network.

You will be joining the newly established Automation Support Team within WPP's Enterprise Technology, Automation & AI department. This is a pivotal time for us as we're building a dedicated, in-house team to manage, monitor, and optimize our growing portfolio of automation solutions. This team is at the forefront of our digital transformation, ensuring the seamless operation and continuous improvement of critical automation capabilities across WPP globally.

You will play a crucial role in solution delivery and day-to-day technology management of the Global Automation Operations Centre (AOC) program. Reporting to the Automation Operations Manager and supporting Automation product, platform and delivery teams worldwide, you will ensure our automation projects are well managed and supported to deliver quantifiable returns. The AOC is chartered to support automation products delivered by the Automation & AI product team, or projects delivered by Automation delivery teams from around WPP. Our support apparatus gives those teams confidence and freedom to hand over their existing successes and continue innovating.

Are you a proactive and detail-oriented individual with a passion for technology and a strong desire to learn and grow in the field of automation & AI? We are looking for a L2/L3 Automation Support Engineer to join our dynamic team. You'll be responsible for the monitoring, triage, and resolution of incidents for our RPA bots and Power Platform solutions. You'll gain invaluable hands‑on experience, working with cutting-edge technologies and collaborating with experienced engineers to ensure our global automation processes run smoothly.

What you'll be doing:

• Advanced Technical Support & Problem Management (L3)
• Root Cause Analysis & Proactive Optimization: Perform deep-dive diagnostics Power Automate
• Desktop and Power Platform failures. Utilize telemetry tools like Azure Application Insights to identify systemic bottlenecks and implement permanent code-level fixes rather than temporary workarounds.
• PL-400 Technical Remediation: Apply developer-level expertise to debug and resolve issues within Dataverse plugins (C#), Custom Connectors, and Power Apps Component Framework (PCF) controls.
• Ensure all remediations align with best practices for security, scalability, and performance.
• Complex Logic & Integration Fixes: Troubleshoot and refactor advanced Power Automate cloud flows and desktop automations, specifically addressing issues with JSON parsing, API authentication (OAuth), and complex OData filtering that fall outside the scope of L2 support.
• Final Escalation Ownership: Act as the ultimate internal authority for high-priority automation incidents. Manage the end-to-end resolution lifecycle, including coordination with Microsoft Support for platform-level bugs and overseeing the deployment of hotfixes via Azure DevOps/GitHub ALM pipelines.
• Advanced Data & API Engineering: Design and execute complex SQL scripts and Dataverse Web API queries to remediate data corruption, optimize slow-running processes, and ensure data integrity across integrated enterprise systems.
• Strategic Knowledge Leadership: Author high-level technical documentation and "Gold Standard" runbooks. Mentor L1/L2 teams by translating complex technical resolutions into searchable knowledge base articles to reduce future escalation rates.
• Governance & Performance Monitoring: Oversee the health of the Power Platform environment using the CoE (Center of Excellence) Starter Kit. Identify "noisy" or inefficient automations and re-engineer them to minimize API consumption and environment overhead
• Adherence to Procedures: Strictly follow established operational procedures, security policies, and incident management protocols.

What you'll need:

Skill Requirements

• Overall experience of 3-4 years in an IT support, helpdesk, or technical operations role
• Minimum of 1 year of hands‑on exposure to or involvement with RPA technologies (UiPath, Microsoft) and Microsoft Power Platform (Power Automate, Power Apps)
• Proven understanding of Robotic Process Automation (RPA) concepts and tools
• Proven experience developing and maintaining Microsoft Power Platform, particularly Power Automate flows
• Basic knowledge of SQL, including the ability to run pre‑defined queries and understand basic database structures
• Proficiency in using incident management tools (e.g., ServiceNow, Jira Service Management)
• Comfortable with monitoring tools and interpreting dashboards
• Basic understanding of IT infrastructure and network concepts
• Effective communicator – Excellent writing and verbal communication skills
• Problem‑solving – proven experience dealing with technical blockers.
• High level of attention to detail and accuracy
• Proactive attitude with a strong desire to learn new technologies and concepts
• Ability to manage multiple tasks and prioritize effectively in a fast‑paced environment

Mandatory Certifications

• PL-400: Microsoft Certified Power Platform Developer Associate

Preferred Certifications

• PL-500: Microsoft Certified Power Automate RPA Developer Associate

Why Join Us?

• Impact: Be a foundational member of a crucial new global team, directly influencing the efficiency and stability of WPP's operations.
• Technology: Work on cutting‑edge automation technologies across a diverse and complex global landscape.
• Growth: Opportunity to make a significant impact, learn continuously, and grow your career within one of the world's leading creative transformation companies.
• Culture: Join a collaborative, innovative, and supportive team environment within WPP's Global Experience Centre.

Who you are:

You're open:

We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic:

We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary:

We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

• Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.
• Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
• Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please read our Privacy Notice (https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.