Post-Sales HVAC Engineer - Field Tech & Problem Solver

Carrier; Santa Catarina; Remote; MXN 420,000 - 660,000; Full time

Job summary

Carrier is seeking a highly skilled Post Sales Engineer to provide advanced technical support for Commercial HVAC customers and field teams in Santa Catarina, NL, Mexico. The role links customers, service operations, engineering, and manufacturing to resolve complex issues with air-cooled chillers and rooftop units.

The candidate should have a mechanical/electrical/Mechatronics/industrial engineering degree, 5+ years in HVAC, strong troubleshooting, and travel up to 30%.

Qualifications

• Bachelor's degree in Mechanical, Electrical, Mechatronics, Industrial Engineering, or related engineering discipline.
• 5+ years of experience working with air-cooled chillers, applied rooftop units, or similar Commercial HVAC systems.
• Strong troubleshooting and problem-solving skills with the ability to diagnose product, controls, and system-level issues.
• 5+ years of experience using Microsoft Office applications and technical reporting tools.
• Ability to travel up to 30% domestically and internationally, with a valid passport and U.S. visa.
• Advanced English Proficiency.

Responsibilities

• Providing post-sale technical support to customers, field service teams, sales teams, and internal stakeholders.
• Supporting installation, startup, commissioning, operation, and troubleshooting activities for Commercial HVAC equipment.
• Investigating complex field issues, collecting technical data, and determining root causes in collaboration with Engineering, Quality, Manufacturing, Warranty, and Service teams.
• Developing clear technical reports that document field conditions, corrective actions, lessons learned, and recommendations.
• Supporting warranty investigations, analyzing field performance trends, and contributing to continuous improvement and product quality initiatives.
• Communicating customer feedback, field learnings, and recurring issues to cross-functional teams to strengthen the factory-to-field feedback loop.

Skills

Analytical thinking

Customer-focused

Collaborative

Technical troubleshooting

English proficiency

Education

Engineering degree

Tools

MS Office

Technical reporting tools

Job description

Carrier is seeking a highly skilled Post Sales Engineer to provide advanced technical support for Commercial HVAC customers and field teams in Santa Catarina, NL, Mexico. The role links customers, service operations, engineering, and manufacturing to resolve complex issues with air-cooled chillers and rooftop units.

The candidate should have a mechanical/electrical/Mechatronics/industrial engineering degree, 5+ years in HVAC, strong troubleshooting, and travel up to 30%.