Post Sales Engineer

Carrier Global Corporation; Santa Catarina; On-site; MXN 480,000 - 720,000; Full time

Job summary

Carrier Global Corporation is seeking a Post Sales Engineer to provide advanced technical support for commercial HVAC customers and field teams. This role links customers with service operations, engineering, manufacturing, and quality to resolve complex issues in air-cooled chillers and rooftop units.

The ideal candidate will bring deep HVAC expertise, strong troubleshooting skills, and a customer-focused mindset.

Qualifications

• Bachelor's degree in mechanical/electrical/mechatronics/industrial engineering.
• 5+ years with air-cooled chillers or similar Commercial HVAC systems.
• Strong troubleshooting and problem-solving skills for product, controls, and system issues.
• 5+ years using MS Office and technical reporting tools.
• Willingness to travel up to 30% domestically and internationally; valid passport and U.S. visa.
• Advanced English proficiency.

Responsibilities

• Provide post-sale technical support to customers, field service teams, and sales teams.
• Support installation, startup, commissioning, operation, and troubleshooting of Commercial HVAC equipment.
• Investigate field issues, collect data, and determine root causes with cross-functional teams.
• Develop clear technical reports documenting field conditions, actions, and recommendations.
• Support warranty investigations and contribute to product quality initiatives.
• Communicate customer feedback and field learnings to cross-functional teams.

Skills

Analytical

Customer-focused

Collaborative

Troubleshooting

Education

Bachelor's Degree in Engineering

Tools

Microsoft Office

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the Role

Carrier is seeking a highly skilled Post Sales Engineer to provide advanced technical support for Commercial HVAC customers and field teams. This role serves as a critical link between customers, service operations, engineering, manufacturing, and quality organizations to resolve complex product and application issues. The ideal candidate brings deep technical expertise in applied HVAC systems, particularly air-cooled chillers and rooftop units, and is passionate about delivering exceptional customer support while driving continuous product improvement.

Key Responsibilities

As a Post Sales Engineer, you'll be responsible for:

• Providing post-sale technical support to customers, field service teams, sales teams, and internal stakeholders.
• Supporting installation, startup, commissioning, operation, and troubleshooting activities for Commercial HVAC equipment.
• Investigating complex field issues, collecting technical data, and determining root causes in collaboration with Engineering, Quality, Manufacturing, Warranty, and Service teams.
• Developing clear technical reports that document field conditions, corrective actions, lessons learned, and recommendations.
• Supporting warranty investigations, analyzing field performance trends, and contributing to continuous improvement and product quality initiatives.
• Communicating customer feedback, field learnings, and recurring issues to cross-functional teams to strengthen the factory-to-field feedback loop.

Requirements

We are looking for people who are analytical, customer-focused, collaborative, and passionate about solving technical challenges. If this is you, get in touch.

As a minimum you must have:

• Bachelor's Degree in Mechanical, Electrical, Mechatronics, Industrial Engineering, or a related engineering discipline.
• 5+ years of experience working with air-cooled chillers, applied rooftop units, or similar Commercial HVAC systems.
• Strong troubleshooting and problem-solving skills with the ability to diagnose product, controls, and system-level issues.
• 5+ years of experience using Microsoft Office applications and technical reporting tools.
• Ability to travel up to 30% domestically and internationally, with a valid passport and U.S. visa.
• Advanced English Proficiency

Although not necessary, it would be nice if you have:

• Ability to read and interpret electrical diagrams, wiring schematics, and control sequences.
• Strong communication and presentation skills with the ability to interact effectively with customers and cross-functional teams.
• Experience with data analytics, warranty analysis, and field quality improvement initiatives.
• Conversational English proficiency.

Benefits

We offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Carrier is An Equal Opportunity/Affirmative

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