Service Desk Engineer - Portuguese

Cognizant Technology Solutions Corporation; Región Centro; Híbrido; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Cognizant Technology Solutions Corporation in Mexico is seeking a Service Desk Agent capable of providing advanced technical support in a hybrid work model. The role emphasizes reliable end-user assistance and collaboration with teams to streamline incident resolution using AI-driven tools.

Primary focus is day shifts with exposure to bioinformatics environments where applicable, and Portuguese language support is required.

Formación

• Experience in service desk or IT support.
• Strong communication skills in Portuguese and English.

Responsabilidades

• Deliver high quality first line and second line technical support through service desk channels to resolve incidents

Conocimientos

Portuguese language

IT support

Descripción del empleo

We're hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We are looking for a Service Desk Agent with Portuguese

Job Summary

The Service Desk Engineer will provide advanced technical support for service desk operations in a hybrid work model during day shifts using AI driven tools to improve incident resolution speed and service quality. The role focuses on delivering reliable end user support optimizing workflows and collaborating with teams to enhance digital workplace experiences with optional exposure to bioinformatics related environments where applicable.

Responsibilities

• Deliver high quality first line and second line technical support through service desk channels to resolve incidents