Junior Gaming Support & Community Advocate

TransPerfect; Ciudad Valles; Presencial; MXN 344.115 - 516.173; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Opportunity to improve skills

Engaging gaming projects

Multicultural environment

Descripción de la vacante

TransPerfect is hiring a Junior Player Support Agent in Ciudad Valles, Mexico. You will join a vibrant team of over 1,000 agents, providing top-class support to game developers and publishers internationally.

Your responsibilities include processing community queries, familiarizing with games, and supporting managers in a dynamic environment. Essential skills include excellent English proficiency and a strong passion for gaming, along with interpersonal and organizational talents.

The role offers opportunities to improve skills within a diverse and multicultural team.

Formación

• Excellent oral and written English skills.
• Strong ability to multitask and prioritize tasks.
• Driven by a passion for video games.

Responsabilidades

• Process 'Calls for Help' from the community.
• Familiarize with supported games for better resolutions.
• Assist with reporting and track data.
• Support managers with ad-hoc tasks.
• Reach Key Performance Indicators.

Conocimientos

Native level of English

Excellent interpersonal skills

Organizational skills

Advanced knowledge of Google Workspace

Knowledge of gaming social media

Passion for video games

Descripción del empleo

TransPerfect is hiring a Junior Player Support Agent in Ciudad Valles, Mexico. You will join a vibrant team of over 1,000 agents, providing top-class support to game developers and publishers internationally.

Your responsibilities include processing community queries, familiarizing with games, and supporting managers in a dynamic environment. Essential skills include excellent English proficiency and a strong passion for gaming, along with interpersonal and organizational talents.

The role offers opportunities to improve skills within a diverse and multicultural team.