Player Support Agent (EN) - CDMX

TransPerfect; Ciudad Valles; Presencial; MXN 416.088 - 554.784; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Ongoing training opportunities

Engaging gaming projects

Multicultural team environment

Descripción de la vacante

A global gaming support firm in Ciudad Valles is looking for a Junior Player Support Agent. The successful candidate will handle community support requests, assist with reporting, and must possess excellent English skills and a passion for gaming. Opportunities for ongoing training and engaging projects are part of the role. The firm encourages a diverse and inclusive workplace, aiming to provide top-class support in a vibrant team environment.

Formación

• A native level of English with excellent oral and written skills.
• Advanced knowledge of Google Workspace.
• Strong ability to multitask and prioritize tasks.

Responsabilidades

• Processing community support requests.
• Familiarizing with supported games for effective resolution.
• Assisting with data tracking and reporting.

Conocimientos

English language proficiency

Interpersonal skills

Organizational skills

Knowledge of Google Workspace

Social media knowledge

Multitasking ability

Passion for video games

Descripción del empleo

TransPerfect Gaming is a global team of passionate gamers offering world-class player support, community management, testing, localization, cybersecurity, co‑development and more. Valuing innovation and teamwork, we’re driven by our love of gaming. Our mission is to make every game enjoyable as our teams break language barriers and develop inclusive player communities. Together, we can create immersive experiences that resonate with players worldwide.

Are you a passionate gamer, determined to advance your career in the gaming industry? Are you skilled in building, raising, and supporting online communities and want to join a team of like‑minded people? If you answered yes to these questions, we’d love to meet you.

As a junior Player Support Agent, you’ll get the opportunity to work with a diverse team supporting hundreds of game developers and publishers across the globe. We’re currently looking for a dynamic addition to our vibrant team of over 1,000 in‑house player support agents who can provide top‑class support in a fast‑paced and active environment.

Responsibilities

• Processing “Calls for Help” received from the community you are supporting.
• Becoming familiarized with the games you support, so you can best resolve these “Calls for Help.”
• Remaining up to date with changes in workflows, policies and gameplay.
• Becoming highly skilled in the use of various ticketing and social media platforms.
• Getting creative in finding solutions encountered on a daily‑to‑day basis.
• Assisting with reporting by tracking data on a form or spreadsheet.
• Supporting your managers with ad‑hoc tasks.
• Reaching Key Performance Indicators such as Productivity, Quality, and Player Satisfaction.
• Enforcing community rules and treating everyone fairly in the context of the game.
• Reporting on any issues or trends found in the game.

Essential Skills

• A native level of English with excellent oral and written skills.
• Excellent interpersonal and organizational skills.
• Advanced knowledge of Google Workspace.
• Strong ability to multitask, prioritize, and work independently with minimal supervision.
• Great knowledge of gaming social media, such as Reddit, Facebook, X, and Discord.
• Driven by a passion for video games.

What We Offer

• The opportunity to hone and improve your skills.
• Apply your talents to a diverse variety of engaging gaming projects.
• A team of like‑hearted people in a fast‑paced, multicultural environment.
• Ongoing training and professional self‑improvement opportunities.

TransPerfect provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law.

We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone.