Platform Support Specialist

Amdocs; Región Centro; Presencial; MXN 480.000 - 720.000; Jornada completa

Descripción de la vacante

Amdocs seeks an experienced Platform Operations engineer to maintain health and performance of OpenShift, Kubernetes, and Azure in a global telecom footprint. You will troubleshoot complex production issues, drive automation, and improve observability and self-healing across large-scale environments.

The role requires 5+ years in Platform or Cloud Operations, strong Kubernetes and Linux (RHEL) skills, and hands-on experience with Python and Ansible.

Formación

• 5+ years in Platform Operations, Cloud Operations, SRE, DevOps, Infrastructure Support, or Platform Engineering.
• Strong production experience with Kubernetes.
• Linux administration (RHEL) and troubleshooting skills.
• Python and Ansible automation skills.
• Telecom experience.
• OpenShift expertise: administration, troubleshooting and Red Hat certs (DO188/DO280).

Responsabilidades

• Own the health and performance of OpenShift, Kubernetes, and Azure environments.
• Troubleshoot complex production issues and drive automation.
• Enhance platform reliability through observability and self-healing solutions.
• Collaborate with global teams to keep telecom platforms running for millions of users.

Conocimientos

Kubernetes

Linux administration

Python

Ansible

OpenShift administration

OpenShift troubleshooting

Telecom experience

Red Hat certifications

Herramientas

OpenShift

Azure

Ansible

Descripción del empleo

Required Travel :Minimal Managerial - No Location: :Mexico-Guadalajara (AM)

Who are we?

Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com

In one sentence

Responsible for providing outstanding technical support to a global customer base.

What will your job look like?

Join a team that keeps mission-critical telecom platforms running for millions of users worldwide. You'll own the health and performance of large-scale OpenShift, Kubernetes, and Azure environments, troubleshoot complex production issues, drive automation, and enhance platform reliability through observability and self-healing solutions.

All you need is...

• 5+ years of experience in Platform Operations, Cloud Operations, SRE, DevOps, Infrastructure Support, or Platform Engineering.
• Strong production experience with Kubernetes
• Linux administration (RHEL) and troubleshooting skills.
• Python and Ansible automation skills.
• Telecom Experience
• Experience supporting large-scale enterprise environments.
• Red Hat OpenShift expertise:
  • OpenShift administration
  • OpenShift troubleshooting
  • Red Hat certifications (DO188/DO280)
• Excellent analytical communication skills.

Why you will love this job:

• This isn't a traditional support role. Here, you'll combine Site Reliability Engineering, Cloud Operations, Platform Engineering, and Telecom Operations expertise to support cutting-edge technologies that enable some of the world's largest communications providers. You'll gain hands-on experience with cloud-native architectures, large-scale Kubernetes ecosystems, and advanced automation while helping shape the future of digital connectivity.

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce