SRE (Engineering & Administration Background)

Fulcrum Digital; Ciudad de México; Híbrido; MXN 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Fulcrum Digital seeks a Site Reliability Engineer (SRE) in Mexico City on a hybrid schedule to own and optimize the health of our production environment. You will be at the center of platform reliability, collaborating with a global team across multiple time zones.

You will plan, monitor, and improve production systems, respond to incidents, automate deployments, and drive DevOps practices across CI/CD pipelines while aligning with ITIL/ITSM processes and capacity planning.

Formación

• Significant monitoring experience with SOP creation; Splunk and Dynatrace required.
• Strong hands-on Linux experience and shell scripting proficiency.
• Solid ITIL/ITSM understanding and incident response skills.
• Experience supporting CI/CD pipelines and DevOps best practices.
• Ability to analyze, troubleshoot, and drive improvements across environments.

Responsabilidades

• Plan, manage, and oversee all aspects of a production environment.
• Define strategies for application performance monitoring and optimization.
• Respond to incidents, drive platform improvements, and measure MTTR.
• Support code deployment across multiple environments with automation focus.
• Design, develop, and standardize monitoring and alerting.
• Own full service lifecycle from design to deployment and refinement.
• Analyze ITSM activity and provide feedback to development teams.
• Support pre-launch activities including capacity planning and reviews.
• Support CI/CD pipelines through validation and gating.
• Monitor availability and latency to keep services running smoothly.
• Drive scalable, reliability-focused system changes.
• Perform root cause analysis and provide on-call support on rotation.
• Collaborate with global teams across multiple time zones.
• Share knowledge and mentor others on processes and procedures.
• Occasional off-hours work required.

Conocimientos

Monitoring

Linux

Shell scripting

ITIL/ITSM

Incident response

DevOps

CI/CD

Capacity planning

Troubleshooting

Cross-team collaboration

Herramientas

Splunk

Dynatrace

Prometheus

Grafana

Git

Bitbucket

Descripción del empleo

Fulcrum Digital is a global AI-first enterprise transformation company with over 25 years of experience. We partner with enterprises across financial services, insurance, healthcare, retail, manufacturing, higher education, and logistics to move from AI experimentation to scalable business outcomes. With over 100 global clients, including Fortune 500 enterprises, we combine deep industry expertise with capabilities in enterprise AI, digital engineering, cloud modernisation, platform integration, and generative AI.

The Role

We are looking for a Site Reliability Engineer (SRE), based in Mexico City on a hybrid schedule, to own and optimize the health of our production environment. You will be at the center of platform reliability, working across the full service lifecycle from design through operation, while collaborating with a global team across multiple time zones.

What You'll Do

• Plan, manage, and oversee all aspects of a production environment
  
• Define strategies for application performance monitoring and optimization in production
  
• Respond to incidents, drive platform improvements, and measure incident reduction over time
  
• Support code deployment across multiple lower environments, with a strong focus on automation
  
• Design, develop, and standardize monitoring and alerting mechanisms
  
• Take a holistic, cross-stack approach to problem-solving during production events to optimize mean time to recovery (MTTR)
  
• Own the full service lifecycle, from inception and design through deployment, operation, and refinement
  
• Analyze ITSM activity and provide feedback loops to development teams on operational gaps and resiliency concerns
  
• Support pre-launch activities, including system design consulting, capacity planning, and launch reviews
  
• Support CI/CD pipelines through validation and operational gating, championing DevOps best practices
  
• Monitor availability, latency, and overall system health to keep services running smoothly
  
• Drive sustainable scaling through automation and reliability-focused system changes
  
• Perform root cause analysis and on-call support on a rotational basis
  
• Collaborate with a global team spread across multiple tech hubs and time zones
  
• Share knowledge and mentor others on processes and procedures
  
• Occasional off-hours work required
  

Requirements

Must Have

• Significant strength in monitoring, including SOP creation — Splunk and Dynatrace experience is required
  
• Strong hands-on experience with Linux
  
• Shell scripting proficiency
  
• Strong application troubleshooting skills
  
• Solid understanding of ITIL / ITSM processes
  

Also Required

• SQL knowledge
  
• Working knowledge of Git / Bitbucket
  
• Root cause analysis and capacity planning experience
  

Preferred Qualifications

• Card payment knowledge (payment flows, switching, settlements, authorization flows)
  
• Experience with Prometheus/Grafana
  
• Cloud experience — AWS and/or Azure