Platform Support Analyst

SimCorp India; Ciudad de México; Hybrid; MXN 420,000 - 640,000; Full time

Benefits offered by this job

Hybrid work model

Pension and bonus scheme

Professional development

Job summary

SimCorp invites applications for an Analytics Operations Analyst (SRE Track) to support their SaaS analytics workflows and client processing. After training, you will engage in incident triage, data processing, and platform monitoring, aiming to grow into engineering responsibilities and platform reliability.

Ideal candidates have experience with cloud monitoring, incident management, and Python/PowerShell scripting.

Qualifications

• Experience monitoring, diagnosing, and resolving infra/production issues on a SaaS platform.
• Familiarity with monitoring tools: Kibana, Grafana, Datadog.
• Experience with Incident management and cross-team collaboration.
• Basic Kubernetes problem-solving aptitude.

Responsibilities

• Oversee client processing, perform initial investigation and resolution of issues; escalate to second-line support when needed.
• Coordinate with global Analytics Operations and Managed Services teams for 24/7 coverage.
• Contribute to dashboards and alerting to automate client process monitoring.
• Follow up on Incidents with Global teams to improve system stability and performance.
• Develop monitoring and automation tools to reduce manual effort.

Skills

Kibana

Grafana

Datadog

Incident management

REST APIs

PowerShell/Python

SQL

English communication

Kubernetes basics

Education

Bachelor's in Computer Science/IT/Engineering

Master's degree (plus)

Tools

Postman/Swagger

Azure

Job description

WHAT MAKES US, US

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!

At its foundation, SimCorp is guided by our values - caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we're saying, keep reading!

WHY THIS ROLE IS IMPORTANT TO US

This is a unique opportunity for a technically curious candidate to launch their career in an important operational role while building a clear path into Site Reliability Engineering (SRE). As an Analytics Operations Analyst (SRE Track), you'll be at the heart of SimCorp's SaaS platform, ensuring the timely and accurate execution of client analytics workflows. You'll gain deep exposure to real-time issue triage, client data processing, and platform monitoring, while progressively developing the skills needed to transition into engineering.

If you're interested in finance and technology, and eager to grow into a technical role that shapes platform reliability and automation, this role offers the ideal starting point.

WHAT YOU WILL BE RESPONSIBLE FOR

The Analyst will be joining a highly productive, entrepreneurial team within a global organization. This role offers a valuable chance for someone with technical aptitude to assist SimCorp's Axioma Risk clients within the Analytics Operations department. After a comprehensive training program, we expect you to:

• Oversee client processing, perform initial investigation and resolution of issues where possible, and elevate to second-line support via our Incident process when needed
• Work closely with the global Analytics Operations and Managed Services team to provide a seamless round the clock service for our clients (Hong Kong, India, Europe and Americas)
• Contribute towards and improve dashboards and alerting capabilities to automate client process monitoring
• Liaise with Global teams to follow up on Incidents and drive enhancements to improve system stability and performance

As you grow:

• Drive requirements to improve batch tracking and monitoring capabilities for a range of stakeholders
• Assist in developing monitoring and automation tools to reduce manual effort
• Contribute shifting toward a proactive, SRE-led model focused on platform stability and proactive incident prevention
• Help evolve observability and alerting strategies in collaboration with Release Quality Team
• Participate in incident post-mortems, root cause analysis and their long-term resolutions
• Maintain runbooks and documentation to standardize support workflows

WHAT WE VALUE

• Experience monitoring, diagnosing, and resolving infra/production issues on a SaaS technology platform, including RCA
• Experience using monitoring tools such as Kibana and Grafana, and APM tools such as Datadog
• Experience with Incident management and cross-team collaboration
• Familiarity with Cloud technology and terminology (Azure preferred)
• Basic understanding of Kubernetes problem solving
• Scripting experience with PowerShell/Python
• Familiarity with REST APIs using Postman/Swagger
• Exposure to SQL for client jobs analysis and review is favourable (supporting skill, not core to the role)
• 1-4 years prior experience in similar field with Bachelor's / in Computer Science, IT or Engineering from an accredited institution
• Master's a plus
• Solid quantitative problem-solving and analytical skills, detail oriented
• Ability to multi-task and manage cross-departmental projects
• Proficient in writing and speaking English
• Ability to work on a global team spread across multiple locations and time zones

BENEFITS

• Attractive salary, bonus scheme, and pension are essential for any work agreement.
• However, in SimCorp we believe we can offer more.
• Therefore, in addition to the traditional benefit scheme, we provide a good work-life balance: flexible working hours and a hybrid model.
• Simcorp follows a global hybrid policy, asking employees to work from the office two days each week while allowing remote work on other days.
• Simcorp does offer opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take.