Senior Service Delivery Consultant (MX)

SimCorp; Ciudad de México; Hybrid; MXN 700.000 - 900.000; Vollzeit

Benefits dieser Stelle

Hybrid workplace

Extra vacation days

Career development support

Zusammenfassung

SimCorp is seeking a Service Delivery Consultant to join our SaaS Operations team. You will act as the primary client contact for production support, overseeing relationships and delivering timely solutions within SLAs.

You’ll collaborate with global teams, coach junior consultants, and optimize SimCorp Dimension usage for clients. The role requires a finance/economics/math/computer science degree and at least five years in asset management or related areas, with strong English communication and

Qualifikationen

• Minimum 5 years’ experience within asset management, funds management or custodian.
• Experience in operation and support of front-to-back investment management solutions.
• Excellent client communication and presentation skills, with English fluency.

Aufgaben

• You will be the key contact for our clients regarding production support and oversee the relationship.
• Establish and maintain a network at several levels at the client, including management, to promote a long-term partnership.
• Analyse problems in the solutions and system operations of SimCorp services at clients’ production environments and provide timely solutions within SLAs.
• Advise and service client users on configuration maintenance and enhancements for optimal usage of SimCorp services.
• Co-operate closely with other professionals within SimCorp on a global level to ensure efficient client solutions.
• Act as a coach or mentor and review work, guiding others in best practices within the field.

Kenntnisse

Asset management experience

Client relationship management

English fluency

Multitasking

Ausbildung

Finance/ Economics/ Mathematics/ Computer Science degree

Jobbeschreibung

WHAT MAKES US, USJoin some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.If you like what we’re saying, keep reading!WHY THIS ROLE IS IMPORTANT TO USService Delivery Consultants are skilled professionals who form part of our SaaS Operations team delivering services to our clients. The main purpose of the role is to ensure the effective support and maintenance of SimCorp Dimension and to all aspects of service delivery around SimCorp Dimension.Service Delivery Consultants support our clients by providing solutions and deploying services related to the usage of SimCorp Dimension. They work closely with local and global teams within SimCorp. They instruct, coach and mentor less experienced consultants.In this key role you will in NA to provide support & solutions to overcome issues encountered by the customer and to optimise usage of the systems for them. This interesting job offers you a valuable opportunity to increase your knowledge and gain experience on a variety of disciplines. You will find yourself working in a fast-growing environment for an international company with significant growth potential and career opportunities. If you want to contribute to our development in a professional environment - grow with us!WHAT YOU WILL BE RESPONSIBLE FOR· You will be the key contact for our clients regarding production support and oversee the relationship.· Establish and maintain a network at several levels at the client incl. management and be regarded as a trusted advisor by the client to promote a mutually beneficial long-term partnership· Analyse problems and issues which occur in the solutions and the system operations of SimCorp services at clients’ production environment on a wide range of topics with professional expertise to provide convincing and timely solutions to our client within agreed SLAs· Advise and service our client users professionally on configuration maintenance and enhancement by providing solutions related to the usage of SimCorp services and beyond to ensure that the client uses SimCorp services in an optimal, future-oriented way· Co-operate closely with other professionals within SimCorp on a global level by way of specialist roles to share knowledge and ensure efficient solutions for the client· Act as a coach or mentor and review work of others. Guide others regarding general practices and procedures within own field· You will be required to work on [NA] shift. Weekend/Public Holiday works are required on occasion. Working extended hours might also be required on occasion.WHAT WE VALUE:Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest.· A degree in finance/economics/mathematics/computer science. Knowledge in financial issues - theoretical as well as practical· Minimum 5 years’ experience within asset management, funds management or custodian.· Experience in the operation and support of front-to-back investment management solutions· You are good at working on & prioritizing multiple tasks at the same time.· Forward-thinking, service-minded and a natural drive for problem solving, motivated, committed, result-oriented, and able to thrive when faced with tight deadlines· Effective client communication and presentation skills including listening skills, and fluency in English (spoken and written)BENEFITSAttractive salary and bonus scheme are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide an work & private life balance: a hybrid workplace model and extra days of vacation. We also practice a tailored approach to professional development to support the direction you want to takeNEXT STEPPlease send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.WHO WE AREFor over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients#Li-hybrid