Puebla Cloud Operations Engineer (On-site)

Logos; Xico; On-site; MXN 360,000 - 600,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid time off (PTO)

Birthday PTO

Christmas bonus

Awards program

Job summary

Logos in Puebla, Mexico is seeking a Cloud Operations Technician to monitor, maintain, and support our production infrastructure. This full-time, on-site role requires you to participate in a 24/7 on-call rotation and respond to alerts using established runbooks.

You will work with IaC tools, incident management processes, and documentation to keep services healthy and compliant, collaborating with senior SREs and development teams. Fluency in English for SOPs and timelines is required.

Qualifications

• Experience responding to production alerts in a cloud environment.
• Ability to follow runbooks and SOPs with attention to detail.
• Proficient written English for documenting timelines and procedures.
• Understanding of cloud, VMs, networking, and security groups; Azure experience preferred.

Responsibilities

• Respond and triage production alerts as primary on-call responder.
• Troubleshoot and resolve issues using runbooks and documentation; escalate when needed.
• Manage incident timelines and communications; ensure SOPs are followed.
• Monitor system health with observability dashboards to preempt issues.
• Oversee access control and IaC-based provisioning with predefined modules.
• Maintain and improve operational docs and dashboards.

Skills

On-call rotation

Cloud infrastructure

Incident management

English documentation

Runbooks/SOPs

Tools

Terraform

Datadog

Azure Monitor

Grafana

Scripting: Bash/PowerShell/Python

Job description

Logos in Puebla, Mexico is seeking a Cloud Operations Technician to monitor, maintain, and support our production infrastructure. This full-time, on-site role requires you to participate in a 24/7 on-call rotation and respond to alerts using established runbooks.

You will work with IaC tools, incident management processes, and documentation to keep services healthy and compliant, collaborating with senior SREs and development teams. Fluency in English for SOPs and timelines is required.