Platform Adoption & Technical Success Manager

OutSystems; Estado de México; A distancia; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

OutSystems seeks an experienced customer-focused professional to balance strong relationships with customers and understand their IT landscape to drive technology adoption and expansion of the OutSystems platform.

You will guide customer development teams, oversee solution architecture quality, and liaise with multiple internal teams to advocate for customer needs and ensure successful upgrades and roadmap alignment.

Formación

• 5 years of Mobile and/or Web application development, administration, or architecture experience.
• Proficient in Spanish language, English/Spanish Speaking.
• Knowledgeable in web and mobile development: HTML, CSS, Javascript, Relational Databases, C#, Java, ALM and APM practices and tools.
• OutSystems development and administration experience is strongly preferred.
• Experience working in a professional services, support, engineering, sales engineering, development, or quality assurance (QA) organization.
• Ability to manage and grow existing enterprise customer relationships by delivering relationship-based support.
• Practical knowledge of modern IT infrastructure and networking, e.g. VPN, firewalls, cloud providers, container technologies, PaaS/IaaS vendors, etc.
• Outstanding written and verbal communication skills in English
• Ability to explain complex information to customers clearly and concisely

Responsabilidades

• Design technical adoption plans to ensure sustained growth in technology proficiency.
• Working closely with key Field stakeholders (Sales, Customer Success, Solution Architects, etc…)
• Understand your customer ecosystem and IT Landscape.
• Perform technical reviews and share knowledge to identify and prevent potential issues.
• Understand your customers' technical infrastructures, hardware, and offerings.
• Provide excellent customer support regarding their OutSystems use Catalog, categorize and share common customer issues with other OutSystems teams.
• Serve as a customer advocate within OutSystems.
• Deliver key OutSystems product road map updates and assist customers with upgrades.
• Visit customers regularly as needed to provide an exceptional customer service experience

Conocimientos

Mobile/Web development

Spanish language

English communication

IT infrastructure knowledge

Customer-facing / relationship mgmt

OutSystems knowledge

Herramientas

ALM tools

APM tools

OutSystems platform

Descripción del empleo

OutSystems seeks an experienced customer-focused professional to balance strong relationships with customers and understand their IT landscape to drive technology adoption and expansion of the OutSystems platform.

You will guide customer development teams, oversee solution architecture quality, and liaise with multiple internal teams to advocate for customer needs and ensure successful upgrades and roadmap alignment.