Phone Operator

Prime Providers; Región Centro; Presencial; MXN 203.112 - 243.288; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits

Descripción de la vacante

A property management company in Mexico is seeking a Rentals Phone Operator responsible for managing incoming calls from tenants and stakeholders. The ideal candidate will have experience in customer service, preferably in the real estate industry, and possess excellent communication skills. Responsibilities include answering inquiries, scheduling viewings, and providing detailed property information. This role offers a competitive salary of 20,000.00 MXN monthly plus benefits.

Formación

• Previous experience in a customer service or call center role, preferably in the real estate or property management industry.
• Strong verbal communication skills with a clear and friendly phone presence.
• Ability to manage multiple calls and inquiries simultaneously while maintaining accuracy and attention to detail.

Responsabilidades

• Answer the phone when a potential renter calls and explain the apartment in an exciting way.
• Assist prospective tenants with questions about rental properties and schedule property viewings.
• Coordinate and schedule appointments for property viewings.

Conocimientos

Customer Service

Communication Skills

Organizational Skills

Descripción del empleo

Uplift's mission is to empower businesses through strategic nearshoring solutions, we enable US companies to tap into a pool of highly skilled professionals, helping them maximize their efficiency and competitiveness in the global marketplace. Our commitment to cost-benefit advantages and hiring top talent ensures that businesses achieve optimal financial outcomes and reduce operational costs.

Job Description

The Rentals Phone Operator is responsible for managing incoming calls from prospective tenants, current tenants, and other stakeholders. The role requires excellent communication skills, a friendly demeanor, and the ability to provide accurate information about available rental properties, rental processes, and company policies. The Rentals Phone Operator plays a crucial role in creating a positive first impression and ensuring a smooth rental experience for customers.

Key Responsibilities:

• Answer Incoming Calls:Answer the phone when a potential renter calls us, and explain the apartment in an exciting way, providing information about rental properties, availability, rental terms, and other related inquiries.
• Customer Service:Assist prospective tenants with questions about rental properties, schedule property viewings, and provide follow-up information as needed.
• Appointment Scheduling:Coordinate and schedule appointments for property viewings with leasing agents or property managers.
• Data Entry:Enter the tour time in the calendar so that our apartment manager (who works everyday at the apartment building) can show potential renters the apartment in person,
• Property Knowledge:send a confirmation text with the tour time to both the potential renter and our apartment manager so the apartment manager can see the appointment quickly, since most people who call want to see the apartment as soon as possible, usually the same day that they call

Qualifications

• Experience:Previous experience in a customer service or call center role, preferably in the real estate or property management industry.
• Communication Skills:Strong verbal communication skills with a clear and friendly phone presence.
• Organizational Skills:Ability to manage multiple calls and inquiries simultaneously while maintaining accuracy and attention to detail.

Additional Information

Compensation: 20,000.00 MXN monthly + benefits