People Services Specialist

Aspen Technology; Ciudad de México; Hybrid; MXN 420,000 - 660,000; Full time

Job summary

Aspen Technology is seeking a People Services Specialist to deliver high-quality HR operational support for Latin America and beyond. The role combines hands-on HR administration with opportunities to lead regional improvements in a global, Follow-the-Sun model.

You will partner with Payroll, manage data accuracy, and support onboarding, visa processes, and HR documentation, while collaborating across regions and time zones in a hybrid Mexico City workplace.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 2–4 years of HR operations or shared services experience.
• Proficiency in Workday and Microsoft Office.
• Excellent English communication skills.
• Business proficiency in English and Spanish; Portuguese helpful.
• Ability to work independently and in a global, fast-paced environment.
• Strong analytical, organizational, and problem-solving skills.
• Ability to learn on the fly.

Responsibilities

• Lead HR administrative processes in Workday and other systems, ensuring compliance with labor laws and internal policies.
• Oversee employment data accuracy, including job changes, compensation updates, and organizational structure maintenance.
• Partner with Payroll teams to ensure accurate and timely payroll inputs, benefits administration, and regulatory reporting.
• Serve as an HR People Services contact for Latin America, assisting in visa processes, onboarding, and documentation.
• Maintain and audit personnel files, legal templates, and compliance documentation for countries assigned.
• Provide secondary support to global operations, assisting with onboarding, employee inquiries, and HR transactions.
• Participate in cross-training and knowledge-sharing initiatives to build regional expertise.
• Act as a Tier 1 contact for employee and manager inquiries via Zendesk, resolving issues and escalating as needed.
• Maintain and update SOPs, job aids, and HR documentation.
• Contribute to global HR projects, including system changes and policy harmonization.
• Support team during peak periods and across time zones.

Skills

Communication skills

Analytical thinking

Organizational skills

Problem solving

Independence

Collaboration

Learning agility

Education

Bachelor’s degree in HR or related field

Tools

Workday

Microsoft Office

Job description

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

As an People Services Specialist, you will play a key role in delivering high-quality HR operational support across Latin America, with additional opportunities to support other regions globally under a Follow-the-Sun model. This role requires a proactive mindset, strong regional knowledge, and the ability to manage moderately complex HR processes across multiple geographies. You will lead small to medium process improvements, support cross-regional initiatives, and serve as a subject matter expert for certain operations. This role combines hands‑on HR administration with opportunities to lead process improvements, and collaborate across regions.

Your Impact

• Lead and execute HR administrative processes in Workday and other systems, ensuring compliance with labor laws and internal policies.
• Oversee employment data accuracy, including job changes, compensation updates, and organizational structure maintenance.
• Partner with Payroll teams to ensure accurate and timely payroll inputs, benefits administration, and regulatory reporting.
• Serve as an HR People Services contact for Latin America, assisting in managing visa processes & letters, onboarding including presenting new hire orientation, offboarding, and all related documentation in alignment with local laws.
• Maintain and audit personnel files, legal templates, and compliance documentation specific to countries assigned.
• Provide secondary support to global operations, assisting with onboarding, employee inquiries, and HR transactions.
• Participate in cross‑training and knowledge‑sharing initiatives to build expertise in various regions.
• Act as a Tier 1 contact for employee and manager inquiries, resolving issues and escalating as needed via Zendesk ticketing tool.
• Maintain and update SOPs, job aids, and HR documentation as needed.
• Contribute to global HR projects, including system changes, policy harmonization, and service delivery transformation.
• Support team members during peak periods and collaborate across time zones to ensure seamless service.
• Provide flexible support across People Services operations, including assuming responsibility for new processes, regions, initiatives, or workloads as business needs require.

What You’ll Need

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 2-4 years of HR operations or shared services experience, preferably in a multinational environment.
• Proficiency in Workday and Microsoft Office Suite.
• Excellent communication skills in English.
• Business Proficiency in English and Spanish; additional languages preferred such as Brazilian Portuguese.
• Proven ability to work independently and collaboratively in a global, fast‑paced environment.
• Strong analytical, organizational, and problem‑solving skills.
• Ability to learn on the fly.

The successful candidate will demonstrate flexibility to meet business needs, including occasional early morning meetings, onboarding support, and critical project deadlines. This role is best suited for someone who thrives in a collaborative, fast-paced environment, values teamwork, and is committed to delivering high‑quality service and results.

Work Location

Aspen Technology has a global hybrid workplace for most of our roles. Employees are expected to work in the office 4 days per week and may work remotely 1 day per week, unless the employee has a reasonable accommodation or other approved exception to the hybrid workplace schedule. This role is based in our Mexico City Office - Av. P.º de la Reforma 412, Juárez, Cuauhtémoc, 06600 Juárez, CDMX, Mexico.