People Operations Support Analyst

PepsiCo Inc.; San Nicolás de los Garza; Sur place; MXN 300 000 - 420 000; Plein temps

Avantages offerts par ce poste

Digital learning platforms

Leadership development programs

Wellness program

Scholarship programs for children

Recognition programs for achievements

Résumé du poste

PepsiCo Inc. is seeking a People Operations Assistant Analyst to support North America employees through chat and case management channels. The role focuses on timely inquiries resolution, process improvement, and maintaining high-quality employee experiences.

The position requires a bachelor’s degree and advanced English, with strong organizational and communication skills to collaborate across teams in a fast-paced environment.

Qualifications

• Bachelor’s degree required.
• Advanced English proficiency (written and verbal) with strong grammar and professional communication.
• Experience in employee support, customer service, help desk, shared services, or case management environments.
• Strong analytical and problem-solving skills with ability to identify root causes and recommend solutions.
• Excellent communication and collaboration with employees, stakeholders and cross-functional teams.
• Strong organizational skills and the ability to manage multiple requests in a fast-paced environment.
• Intermediate proficiency in Microsoft Office (Excel, Outlook, Teams, Word).
• Experience using ticketing or service management platforms (e.g., ServiceNow) is a plus.

Responsabilités

• Provide support to North America employees through chat, case management, and other service channels.

Connaissances

Customer service

Problem solving

Communication skills

Organizational skills

MS Office (Excel/Outlook/Teams/Word)

Ticketing system experience

Advanced English proficiency

Formation

Bachelor’s degree

Outils

ServiceNow

Description du poste

PepsiCo Inc. is seeking a People Operations Assistant Analyst to support North America employees through chat and case management channels. The role focuses on timely inquiries resolution, process improvement, and maintaining high-quality employee experiences.

The position requires a bachelor’s degree and advanced English, with strong organizational and communication skills to collaborate across teams in a fast-paced environment.