Payments Ops Trainer

Global Payments Inc.; Ciudad de México; Remote; MXN 450,000 - 650,000; Full time

Benefits offered by this job

Competitive salary

Global employee benefits

Learning & development opportunities

Wellbeing programs

Equity/bonuses

Job summary

Global Payments is seeking a Technical Trainer to shape how customers understand our payment processing products and technologies. You will deliver engaging technical training, tailor content to diverse audiences, and drive improvements to training quality to meet business outcomes.

Responsibilities include keeping content current with regulatory requirements, building product expertise, and delivering clear, practical guidance to internal and external customers.

Qualifications

• Proven ability to deliver technical or subject matter training clearly to diverse audiences.
• Experience across the training life cycle: analysis, design, delivery and evaluation.
• Strong knowledge of payments, technology or product domains and how systems connect.

Responsibilities

• Deliver engaging technical training across payment processing products, processes and technologies.
• Tailor learning experiences to customer needs and audiences to drive value.
• Drive continuous improvement in training quality using feedback and evaluation.
• Keep training content current with system developments, regulatory mandates and payment brand requirements.
• Build product and technology expertise across multiple solutions and dependencies.
• Create confident customer experiences with clear presentations, demonstrations and practical advice.
• Grow capability across the team with cross-training and knowledge sharing.
• Influence training design and delivery, contributing to new learning initiatives.

Skills

Training delivery

Public speaking

Customer focus

Content customization

Evaluation & feedback

Multi-product knowledge

Second language

Job description

Ready to take your career global?

At Global Payments, you can turn your knowledge of payments, technology and training into an experience that creates real impact. As a Technical Trainer, you’ll shape how internal and external customers understand our payment processing products, processes and technologies, helping them get more value from the solutions they use.

What you’ll own

• Deliver engaging technical training across payment processing products, processes and technologies, ensuring diverse audiences build the knowledge and confidence they need to use our solutions effectively.
• Tailor learning experiences to customer needs, adapting content and delivery to different audiences so training creates measurable value and stronger customer outcomes.
• Drive continuous improvement in training quality, using evaluation and feedback to determine whether business outcomes have been achieved and identify opportunities to improve.
• Keep training content current and relevant, incorporating changes from system development, regulatory mandates and payment brand compliance requirements.
• Build trusted product and technology expertise, developing knowledge across multiple solutions and understanding the dependencies between products, systems and functions.
• Create confident customer experiences, providing clear presentations, demonstrations and practical advice that enable customers to get the most from our systems and ancillary products.
• Grow capability across the team, sharing knowledge and delivering cross-training that strengthens colleague expertise and creates a more connected training community.
• Influence training design and delivery, contributing to new learning initiatives and ensuring content meets audience requirements while creating opportunities to innovate and improve.

What you bring

• Relevant training delivery experience, with a track record of explaining technical or subject matter content clearly to diverse audiences.
• Experience across the training life cycle, ideally including analysis, design, delivery and evaluation.
• Strong payment, product or technology knowledge, with the ability to understand multiple products and the connections between systems and functions.
• A customer-first mindset, with the curiosity to understand different needs and tailor your approach to create strong learning and business outcomes.
• Sound judgment and problem-solving skills, with the ability to assess information, work through moderately complex challenges and make effective decisions within established practices.
• Strong relationship-building skills, enabling you to create productive connections with internal colleagues and external customers.
• A commitment to continuous growth, with the drive to expand your expertise and, ideally, a relevant training certification or proficiency in a second language.

It’s a bonus if you have

• A relevant training certification, demonstrating a strong foundation in learning and development practices and a commitment to delivering high-quality training experiences.
• Proficiency in a second language, enabling you to connect with a broader range of customers and colleagues across our global business.
• Experience across the full training life cycle, from analyzing learning needs and designing content through delivery, evaluation and continuous improvement.

About the team

You’ll join a team where curiosity, ownership and continuous improvement drive what we do. You’ll work across products, technologies and audiences, building your expertise while creating learning experiences that meet real customer and business needs. In this role, you’ll own the delivery and continuous improvement of technical training that builds confidence, strengthens customer outcomes and keeps knowledge aligned with evolving systems, regulations and payment brand requirements. You’ll create opportunities for customers and colleagues to grow their knowledge, influence how training meets different needs and help shape the future of commerce through better-connected payment experiences.

Our perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance programme to support your wellbeing
• Recognition through a global platform that celebrates your achievements

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative — always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. Does this sound like you? Then you sound like a Globalpayer.

We offer access to medical coverage that supports the health and wellbeing for you and your family.

My Money

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

My Lifestyle

We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.

My Family

FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones.

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.