Patient Portal & Technical Support Agent (24/7 Shifts)

NTT DATA, Inc.; Región Centro; Híbrido; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

NTT DATA Services is seeking a Patient Portal and Technical Support Service Desk Associate to join our healthcare team. This role involves providing comprehensive support for patient portal applications and technical assistance to users, requiring strong problem-solving and communication skills.

The position is shift-flexible, with night, weekend, and holiday work required. Training will be provided, and overtime may be needed to meet business requirements.

Formación

• 1 to 3 years of customer service in a contact center or medical environment.
• 1 to 3 years of experience analyzing and solving customer problems.
• Ability to communicate technical information clearly to non-technical users.
• Strong organizational skills and attention to detail.
• High school diploma or equivalent required

Responsabilidades

• Respond to incoming Patient Portal and Technical Support Service Desk calls.
• Provide professional and high-quality customer service to patients and users through scripts and policies.
• Provide front-line technical support for all patients and users, serving as the first point of contact for login and technical assistance.
• Escalate complex technical issues to appropriate teams when necessary.
• Identify possible improvements to patient experience and deliver exceptional customer service.

Conocimientos

Customer service

Communication

Problem solving

Attention to detail

Technical aptitude

Multitasking

Educación

High school diploma

Descripción del empleo

NTT DATA Services is seeking a Patient Portal and Technical Support Service Desk Associate to join our healthcare team. This role involves providing comprehensive support for patient portal applications and technical assistance to users, requiring strong problem-solving and communication skills.

The position is shift-flexible, with night, weekend, and holiday work required. Training will be provided, and overtime may be needed to meet business requirements.