Patient Portal Support Specialist (Shift Flexible)

NTT DATA North America; Región Centro; Presencial; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits starting day one

Descripción de la vacante

NTT DATA Services seeks a Patient Portal and Technical Support Service Desk Associate to join our healthcare team. This role handles inbound patient and user calls, delivering first-level resolution in a 24x7 environment and ensuring high-quality care.

You will escalate complex issues and maintain strict adherence to scripts and policies while supporting login and technical assistance. The position requires bilingual English/Spanish communication, 1–3 years in customer service, and strong

Formación

• Bilingual in English and Spanish.
• 1–3 years of customer service experience.
• 1–3 years of experience analyzing and solving customer problems.
• Ability to explain technical information clearly to non-technical users.

Responsabilidades

• Respond to inbound Patient Portal and Technical Support Service Desk calls in a 24x7 call center environment.
• Provide professional, high-quality customer service following scripts, workflows and policies.
• Provide front-line technical support for patients and users, handling login and general technical issues.
• Escalate complex technical issues to appropriate teams when needed.
• Read text on computer screens for the duration of the shift and maintain a quiet, private workspace.

Conocimientos

Bilingual

Customer service

Problem solving

Technical communication

Organizational skills

Educación

High school diploma or equivalent

Descripción del empleo

NTT DATA Services seeks a Patient Portal and Technical Support Service Desk Associate to join our healthcare team. This role handles inbound patient and user calls, delivering first-level resolution in a 24x7 environment and ensuring high-quality care.

You will escalate complex issues and maintain strict adherence to scripts and policies while supporting login and technical assistance. The position requires bilingual English/Spanish communication, 1–3 years in customer service, and strong