24/7 Healthcare IT Service Desk Agent

NTT DATA, Inc.; Región Centro; On-site; MXN 223,000 - 312,000; Full time

Job summary

NTT DATA Services is hiring for a Provider Clinical Service Desk agent to support healthcare clients with clinical applications in a 24/7 call center environment. The role requires shift flexibility, including nights, weekends and holidays, with client-specific training during day hours.

Responsibilities include handling inbound calls, incident tracking, and timely resolution across Epic, Cerner, McKesson and Meditech, with travel up to 10% and lifting up to 25 lbs if needed.

Qualifications

• 1 year Call Center-Customer Service-Application support experience
• High school diploma or equivalent

Responsibilities

• Respond to incoming service desk calls from healthcare customers regarding clinical applications (Epic, Cerner, McKesson, Meditech).
• Handle incidents including workflow issues, application errors, user access, and functionality.
• Document comments and close or escalate incident tickets in a timely manner.
• Drive resolution of incidents on a 24/7 desk.
• Maintain a quiet, private workspace with high-speed internet and be in queue for 8–10 hours per shift.

Skills

Call center experience

Customer service

English proficiency

Healthcare domain

Education

High school diploma

Job description

NTT DATA Services is hiring for a Provider Clinical Service Desk agent to support healthcare clients with clinical applications in a 24/7 call center environment. The role requires shift flexibility, including nights, weekends and holidays, with client-specific training during day hours.

Responsibilities include handling inbound calls, incident tracking, and timely resolution across Epic, Cerner, McKesson and Meditech, with travel up to 10% and lifting up to 25 lbs if needed.