Patient Portal Support Specialist - 24/7 Help Desk

NTT DATA, Inc.; Región Centro; Hybrid; MXN 223,000 - 357,000; Full time

Benefits offered by this job

Benefits from day one

Direct staff employment

Job summary

NTT DATA Services in Mexico is seeking a Helpdesk Associate for our Patient Portal and Technical Support Service Desk to assist patients and healthcare users with login issues and technical help.

The role operates in a 24/7 call center environment, with ongoing training and a comprehensive benefits package for direct employees. This is a shift-flexible, on-site position designed to support critical healthcare operations.

Qualifications

• 1–3 years of customer service experience, preferably in healthcare.
• 1–3 years of experience analyzing and resolving technical issues.
• Ability to explain complex technical information clearly to non-technical users.
• Fully bilingual with proficient verbal and written English skills.
• Strong organizational skills, attention to detail, and proficient typing speed.
• High school diploma or equivalent required.

Responsibilities

• Provide first-line support for patient portal login issues and technical inquiries.
• Resolve most issues at the first contact when possible.
• Escalate complex problems to Tier-2 teams as needed.
• Deliver professional customer service following scripts, workflows, and policies.
• Identify and suggest improvements to enhance patient and user experiences.
• Remain at designated workspace and within the phone queue for 8–10 hour shifts.

Skills

Bilingual English

Customer service

Problem solving

Typing speed

Organization

Communication skills

Education

High school diploma or equivalent

Job description

NTT DATA Services in Mexico is seeking a Helpdesk Associate for our Patient Portal and Technical Support Service Desk to assist patients and healthcare users with login issues and technical help.

The role operates in a 24/7 call center environment, with ongoing training and a comprehensive benefits package for direct employees. This is a shift-flexible, on-site position designed to support critical healthcare operations.