24/7 Clinical IT Help Desk Specialist

NTT DATA, Inc.; Región Centro; Hybrid; MXN 134,000 - 257,000; Full time

Job summary

NTT DATA Services is seeking a Provider Clinical Service Desk agent to handle inbound calls from healthcare customers about clinical applications such as Epic, Cerner, McKesson and Meditech. This is a 24/7 call-center role requiring shift flexibility including nights, weekends and holidays.

You will document incidents, route and escalate as needed, and drive resolution on a busy desk. The position emphasizes clear communication, attentive listening, and the ability to work in a fast-paced

Qualifications

• Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience.
• Minimum of 1 year of technical troubleshooting experience.
• High school diploma or equivalent required.

Responsibilities

• Respond to incoming service desk calls from healthcare customers regarding clinical applications.
• Handle incidents including workflow issues, application errors, user access, and functionality.
• Document comments and close or escalate tickets in a timely manner.
• Drive resolution of incidents on a 24/7 desk.
• Read text on computer screens for the duration of the shift.
• Remain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks.
• Travel up to 10% of the time, if required.
• Lift up to 25 lbs. if needed for equipment setup.

Skills

Inbound calls

Customer service

Effective communication

English proficiency

Typing speed

Active listening

Fast-paced work

Education

High school diploma

Job description

NTT DATA Services is seeking a Provider Clinical Service Desk agent to handle inbound calls from healthcare customers about clinical applications such as Epic, Cerner, McKesson and Meditech. This is a 24/7 call-center role requiring shift flexibility including nights, weekends and holidays.

You will document incidents, route and escalate as needed, and drive resolution on a busy desk. The position emphasizes clear communication, attentive listening, and the ability to work in a fast-paced