Clinical Service Desk: 24/7 Healthcare Tech Support

NTT DATA, Inc.; Jalisco; On-site; MXN 201,000 - 290,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

NTT DATA Services is seeking a healthcare call center agent to support clinical applications like Epic, Cerner, McKesson and Meditech. You will handle inbound calls, document details, and escalate issues as needed.

Roles include shift flexibility, including nights and holidays, with a comprehensive benefits package. Candidates should have 4+ years in service desk and 1+ year of technical troubleshooing, along with strong English communication skills.

Qualifications

• Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
• Minimum Of 1 Year Of Technical Troubleshooting Experience
• High school diploma or equivalent required

Responsibilities

• Respond to incoming service desk calls from healthcare customers regarding clinical applications such as Epic, Cerner, McKesson and Meditech.
• Track and document comments, and close or elevate incident tickets in a timely manner.
• Drive resolution of incidents on a 24/7 desk
• Read text on computer screens for the duration of the shift
• Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
• Travel up to 10% of the time, if required
• Lift up to 25 lbs. if needed for equipment setup
• Have a working cell phone for manager communication and Two-Factor Authentication

Skills

Call center experience

Customer service

English proficiency

Typing

Multitasking

Education

High school diploma or equivalent

Tools

Epic

Cerner

McKesson

Meditech

Job description

NTT DATA Services is seeking a healthcare call center agent to support clinical applications like Epic, Cerner, McKesson and Meditech. You will handle inbound calls, document details, and escalate issues as needed.

Roles include shift flexibility, including nights and holidays, with a comprehensive benefits package. Candidates should have 4+ years in service desk and 1+ year of technical troubleshooing, along with strong English communication skills.