Patient Financial Representative Jr

Christus Excellence And Innovation Center; Linares; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Christus Excellence And Innovation Center seeks a collections specialist focused on patient accounts in Linares, NL, Mexico. You will manage accounts receivable through private/government payers and ensure timely resolution of outstanding balances.

Role emphasizes advanced English communication, accuracy in billing, and collaboration with leadership to improve reimbursement cycles and patient experience. Experience with collections, payer follow-ups, and refunds is preferred, as is strong

Formación

• Degree in Finance, Accounting or equivalency.
• Advanced English proficiency required.
• Experience with collections, payment or reimbursement verification and/or refunds.

Responsabilidades

• Collects and provides patient and payor information to facilitate account resolution.
• Responds to all types of account inquiries through written, verbal or electronic correspondence.
• Gathers information needed to ensure payment of the claim.
• Identify and resolve underpayments with follow up within payor timely guidelines.
• Works payor rejected claims for resubmission and documents in systems per policy.
• Provides updates to Leadership on errors, issues, and trends affecting productivity and reimbursement.
• Collect balances due from payors ensuring proper reimbursement for services.

Conocimientos

Customer support

English communication

Communication skills

Educación

Finance/Accounting degree

Herramientas

Billing systems

Descripción del empleo

Description This position is focused to ensure account resolution and reconciliation of outstanding balances for patient accounts. The position works in a cooperative team environment to provide value to internal and external customers. It focus in collections activities directly with private/government insurance companies.

Key Responsibilities

• Collects and provides patient and payor information to facilitate account resolution.
• Responds to all types of account inquires through written, verbal or electronic correspondence.
• Performs medical records requests when necessitated by payers.
• Gathers all information needed to ensure payment of the claim.
• Responsible for requesting and forwarding all required documentation to payers.
• Demonstrates knowledge of standard bill forms and filing requirements.
• Identify and resolve underpayments with the appropriate follow up activities within payor timely guidelines.
• Works payor rejected claims for resubmission - Appropriately documents patient accounting host system or other systems utilized by the organization in accordance with policy and procedures.
• Provides continuous updates and information to the Leadership Team regarding errors, issues, and trends related to activities affecting productivity, reimbursement, payment delays, and/or patient experience.
• Collect balances due from payors ensuring proper reimbursement for all services

General Knowledge/Competencies

• Excellent customer support
• Professional and effective written and verbal English communication required.
• Good communication skills.
• Knowledge of how insurance works (desire not requirement)

Requirements Education

• Degree in Finance, Accounting or equivalency
• Advanced English Experience
• Experience with collections, payment or reimbursement verification and/or refunds.

Thank you!