BPO Lead

CHRISTUS Excellence and Innovation Center; Monterrey; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

CHRISTUS Excellence and Innovation Center in Monterrey seeks a Lead Revenue Cycle professional to supervise teams and drive timely resolution of patient balances. You will oversee billing, collections, and cash reconciliation to protect revenue and maintain accuracy.

The role requires experience leading revenue cycle operations, knowledge of CPT/HCPCS/ICD-10, and strong communication with internal and external stakeholders.

Formación

• Bachelor's Degree in Administration, Finance, or Accounting (or equivalent) required.
• 2+ years leading and supervising revenue cycle teams.
• Experience in insurance billing, collections, posting, and reimbursement.
• Knowledge of inpatient/outpatient billing and coding basics.

Responsabilidades

• Lead Revenue Cycle teams to meet KPIs, quality, and productivity standards.
• Manage billing, collections, and account resolution processes.
• Oversee cash reconciliation activities and revenue optimization.
• Analyze trends, identify issues, and communicate with stakeholders.
• Ensure compliance with CPT/HCPCS/ICD-10 and payer regulations.
• Coach and develop high-performing teams.
• Support timely, accurate account resolution and customer experience.

Conocimientos

Team leadership

Billing & collections

Communication

Problem solving

Educación

Bachelor's Degree in Administration, Finance or Accounting

Descripción del empleo

The Lead ensures that all processes are executed in a timely and efficient manner through effective team supervision. The primary purpose of this role is to drive account resolution and ensure accurate reconciliation of outstanding patient balances.

Key Responsibilities:

• Led and supervised Revenue Cycle teams, ensuring performance aligned with KPIs, quality, and productivity standards.
• Managed billing, collections, and account resolution processes, ensuring compliance and a positive customer experience.
• Oversee billing, collections, and cash reconciliation activities to ensure accuracy, timeliness, and revenue optimization.
• Analyzed trends, identified issues, and communicated effectively with internal and external stakeholders.
• Ensured compliance with coding standards (CPT, HCPCS, ICD-10) and payer/government regulations.
• Strengthened team performance through leadership, decision-making, and execution of multiple projects.
• Billing, Collections & Cash Reconciliation: Manage billing workflows, collections, and payment accuracy to support financial performance.
• Team Leadership & Development: Lead, coach, and develop high-performing teams.
• Problem Solving & Decision-Making: Analyzing complex issues and implementing timely, effective solutions.
• Communication (Internal & External): Clear and effective communication to align teams and stakeholders.

Requirements:

Education

• Bachelor´s Degree in Administration, Finance, Accounting or equivalency required.

Experience

• Experience leading and supervising teams.
• 2+ years in insurance billing, collections, payment posting, and reimbursement processes.
• Experience in multi-facility hospital business office environments preferred.
• Knowledge of insurance claims and healthcare billing practices.
• Familiarity with inpatient and outpatient billing (UB-04 and HCFA 1500 forms) preferred.