Overnight Front Desk Agent — Boutique Hospitality Pro

Accor; Ciudad de México; Presencial; MXN 167.000 - 257.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts across Ennismore brands

Descripción de la vacante

Hyde is seeking a Guest Service Agent Overnight – Front Office in Mexico City to deliver warm, efficient, and memorable guest experiences from arrival to departure. You will handle check-in, check-out, inquiries, billing, room assignments, and special requests while upholding Hyde’s lifestyle energy.

The ideal candidate is personable, proactive, and passionate about hospitality, with the ability to create genuine connections with guests and support smooth Front Office operations.

Formación

• High school diploma required; degree or studies in Hospitality, Tourism, Business Administration, or related field preferred.
• Minimum 6 months to 1 year of experience in Front Desk, Guest Services, Reservations, Concierge, or other guest-facing hospitality role.
• Experience in lifestyle, luxury, upscale, boutique, or high-volume hotels is preferred.
• Advanced English required; additional languages are a plus.

Responsabilidades

• Welcome guests with warmth and genuine hospitality upon arrival.
• Perform check-in and check-out procedures efficiently and in accordance with hotel standards.
• Assign rooms according to availability, guest preferences, and special requests.
• Handle guest inquiries, requests, complaints, and concerns with professionalism and a service recovery mindset.
• Provide information about hotel outlets, events, services, and local experiences.
• Process payments, charges, and cashier procedures accurately.
• Maintain updated guest profiles and notes in the PMS.
• Coordinate with Housekeeping on room status and special needs.
• Communicate with other departments to follow up on guest requests.
• Support VIP arrivals and personalized guest experiences.
• Promote hotel outlets, events, loyalty programs, and upselling opportunities.
• Monitor guest needs and follow up for timely resolutions.
• Maintain a clean and organized Front Desk area aligned with Hyde’s image.

Conocimientos

Guest services

Communication

Attention to detail

Teamwork

Advanced English

Educación

High school diploma

Hospitality/Tourism/Business Admin degree

Herramientas

Opera

Opera Cloud

Descripción del empleo

Hyde is seeking a Guest Service Agent Overnight – Front Office in Mexico City to deliver warm, efficient, and memorable guest experiences from arrival to departure. You will handle check-in, check-out, inquiries, billing, room assignments, and special requests while upholding Hyde’s lifestyle energy.

The ideal candidate is personable, proactive, and passionate about hospitality, with the ability to create genuine connections with guests and support smooth Front Office operations.