Outbound Subrogation Specialist

Whip Inc; Ciudad de México; On-site; MXN 191,866 - 359,749; Part time

Job summary

Whip Inc is seeking an Outbound Subrogation Specialist in Ciudad de México to manage recovery efforts on auto claims. The role involves high-volume outbound calls, analyzing settlement offers, and negotiating to maximize recovery outcomes. Candidates should have at least 2 years of auto subrogation experience and fluency in English, with Spanish preferred. The position offers an hourly wage of $8.00 - $15.00 USD, with the flexibility of a remote workspace environment.

Qualifications

• 2+ years of auto subrogation experience focused on property damage.
• Proven experience handling outbound subrogation or recovery calls.
• Fluency in English required, Spanish proficiency preferred.

Responsibilities

• Initiate and manage outbound calls to insurance carriers.
• Analyze settlement offers for discrepancies.
• Identify stalled claims and escalate as necessary.

Skills

Negotiation and persuasion skills

Strong understanding of liability and negligence concepts

Ability to manage a high-volume workload

Analytical mindset with attention to detail

Tools

Claims management systems

Spreadsheets

Job description

Position Summary

We are seeking a highly motivated Outbound Subrogation Specialist with experience in auto claims to support recovery efforts on property damage (PD) files. This role is responsible for proactively pursuing reimbursement from third-party carriers, negotiating settlements, and driving claims to resolution through persistent follow-up and escalation when necessary. The ideal candidate thrives in an outbound, high-volume environment and is comfortable navigating complex claims scenarios, challenging low settlement offers, and taking strategic action when carriers are unresponsive.

Essential Duties and Responsibilities

• Outbound Recovery Efforts
  • Initiate and manage high-volume outbound calls and communications to third-party insurance carriers.
  • Pursue reimbursement on auto property damage subrogation claims.
  • Maintain consistent follow-ups to drive timely claim resolution.
• Settlement Review & Negotiation
  • Analyze and scrutinize third-party property damage settlement offers.
  • Identify discrepancies, undervaluation, or unsupported denials.
  • Negotiate effectively to maximize recovery outcomes.
• Claims Strategy & Escalation
  • Identify stalled or unresponsive claims and take appropriate escalation actions.
  • File complaints with Departments of Insurance (DOIs) when necessary.
  • Coordinate legal escalation steps, including demand packages or litigation referrals where applicable.
• Documentation & Case Management
  • Maintain detailed and accurate claim notes, communication logs, and recovery status updates.
  • Ensure all files are handled in accordance with internal processes and compliance requirements.

Qualifications Required

• 2+ years of auto subrogation experience, specifically focused on property damage (PD).
• Proven experience handling outbound subrogation or recovery calls.
• Familiarity with U.S. auto insurance claims and subrogation practices.
• Fluent in English (required).
• Spanish proficiency strongly preferred.

Skills And Abilities

• Strong understanding of liability, negligence, and comparative fault concepts.
• Experience reviewing estimates, total loss valuations, and settlement breakdowns.
• Proficiency in claims management systems and spreadsheets.
• Strong negotiation and persuasion skills.
• Persistence and resilience in dealing with unresponsive or difficult carriers.
• Analytical mindset with attention to detail.
• Ability to prioritize and manage a high-volume workload.

Salary

$8.00 - $15.00 USD hourly

Work Environment

A typical work environment includes desktop computing work using typical desktop computing equipment (laptop, keyboard, mouse, monitors, desk, chair) in an office environment and/or remote workspace environment.

Physical Demands

• Ability to sit and use typical desktop computing workspace equipment - e.g. mouse, keyboard, monitor, phone - for extended periods of time.
• Manual dexterity to operate a typical desktop computing workstation.
• Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack.
• Reasonable accommodations will be made for qualified individuals with disabilities.

Equal Employment Opportunity

Whip is proud to be an equal-opportunity employer. Whip is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including gender, gender identity, gender expression, pregnancy, childbirth, breastfeeding status, or related medical conditions), age, sexual orientation, national origin, ancestry, marital status, military or veteran status, genetic information, disability (including physical or mental disability, medical condition, or medical leave), or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Consistent with our commitment to equal employment opportunity, Whip will make reasonable accommodations for qualified individuals with disabilities. If you require an accommodation to perform the essential functions of your job due to a disability, please contact People Operations at [e-mail] to request an accommodation. This EEO statement reaffirms our commitment to providing a workplace free from discrimination and harassment, in accordance with all applicable laws. We encourage all qualified candidates to apply for employment opportunities at Whip.

Compliance With Laws

Whip employees are expected to comply with all federal, state, and local laws.