OTI Order Management Specialist - Customer Experience

Johnson & Johnson Co.; Ciudad de México; In loco; MXN 360.000 - 540.000; Tempo pieno

Descrizione del lavoro

DePuy Synthes, part of Johnson & Johnson, seeks a CS OTI (MX) professional in Mexico City to support end‑to‑end Order‑to‑Invoice processes and ensure accurate order management and timely fulfillment. You will partner with Supply Chain, Logistics, Finance, and Commercial teams to deliver high‑quality customer experiences while maintaining compliance and process efficiency.

The role emphasizes cross‑functional collaboration, problem‑solving, and continuous improvement in a regulated healthcare

Competenze

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, Finance, or a related field (required).
• Additional coursework or certification in Supply Chain, Customer Service, or Operations (preferred).
• 2–4 years of relevant experience in customer service, order management, supply chain, or order‑to‑cash/OTI operations.

Mansioni

• Manage the end‑to‑end Order‑to‑Invoice (OTI) process, including order entry, validation, fulfillment coordination, billing, and issue resolution.
• Serve as a primary point of contact for internal and external customers regarding order status, delivery timelines, and invoice inquiries.
• Coordinate with Supply Chain, Logistics, and Distribution teams to ensure on‑time and accurate delivery of products.
• Monitor and resolve order, delivery, and invoice discrepancies in accordance with established policies and service level expectations.
• Ensure compliance with company policies, quality standards, and applicable regulatory requirements throughout the OTI process.
• Maintain accurate documentation and system records related to customer orders, shipments, and invoices.
• Identify opportunities for continuous improvement in customer service, order accuracy, and process efficiency, and support implementation of enhancements.
• Collaborate with cross‑functional partners to support business priorities, service recovery, and customer satisfaction initiatives.

Conoscenze

Order management

Customer service

Attention to detail

Formazione

Bachelor’s degree in Business Administration, Supply Chain, Logistics, Finance, or related field

Strumenti

SAP

Descrizione del lavoro

DePuy Synthes, part of Johnson & Johnson, seeks a CS OTI (MX) professional in Mexico City to support end‑to‑end Order‑to‑Invoice processes and ensure accurate order management and timely fulfillment. You will partner with Supply Chain, Logistics, Finance, and Commercial teams to deliver high‑quality customer experiences while maintaining compliance and process efficiency.

The role emphasizes cross‑functional collaboration, problem‑solving, and continuous improvement in a regulated healthcare