Order Management Analyst (Temporary)

Ansell; Santiago de Querétaro; Híbrido; MXN 201.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Flexible and hybrid work model

Learning and development programs

Paid time off

Healthcare benefits

Descripción de la vacante

Ansell is seeking an Order Management Analyst (temporary) in Mexico to ensure accurate and timely order processing and exceptional customer support across multiple channels. You will manage the full lifecycle for a portfolio of accounts and work with cross-functional teams to deliver a seamless order experience.

The candidate will handle EDI, OCR, and other order entry platforms, monitor open and aged orders, and help resolve pricing and credit holds while maintaining master data accuracy.

Formación

• 3+ years of order entry experience.
• Experience with Oracle and Salesforce or CRM systems is preferred.
• Bilingual in English and Spanish and proficient in MS Office and Excel.

Responsabilidades

• Manage the full order lifecycle for a portfolio of customer accounts, ensuring accurate and timely processing.
• Process and monitor orders across multiple channels (EDI, OCR, email) and resolve discrepancies.
• Collaborate with Customer Service, Sales, and Supply Chain to ensure on-time fulfillment.
• Track open/aged/exception orders, provide delivery updates, and coordinate expediting efforts.
• Maintain customer master data and manage EDI transactions across systems.

Conocimientos

Order management

Analytical skills

Communication skills

Bilingual English/Spanish

Educación

Associate degree or equivalent in business administration / international commerce

Herramientas

Oracle

Salesforce

CRM systems

MS Office

Excel

Descripción del empleo

Why Ansell?

At Ansell, we stay two steps ahead of workplace risk to deliver innovative safety solutions that enhance people's quality of life. As a global leader in protection solutions, we design and develop a wide range of products including gloves, clothing, and other protective gear to keep workers safe and productive across industrial, medical, and consumer applications.

Why Ansell?

At Ansell, we stay two steps ahead of workplace risk to deliver innovative safety solutions that enhance people's quality of life. As a global leader in protection solutions, we design and develop a wide range of products including gloves, clothing, and other protective gear to keep workers safe and productive across industrial, medical, and consumer applications.

Discover more about our company, our people, and our values by visiting us at Ansell.

Ansell is looking Order Management Analyst (temporary position) to join our team in Mexico!

In this temporary position you will play a vital role ensuring accurate and timely order processing and fulfillment, while delivering exceptional customer support. This role manages and analyzes customer orders received through multiple channels (EDI, email, fax, and other platforms) and works closely with cross-functional teams - including Customer Service, Customer Success, Sales, Supply Chain, Finance, Marketing, Logistics, and Distribution Centers - to ensure a seamless order lifecycle and an outstanding customer experience.

What benefits and opportunities does Ansell offer?

• Competitive compensation plan, including a performance based annual incentive.
• Flexible and hybrid work model.
• A culture of belonging and inclusion, collaboration thrives, and everyone feels seen, heard, and empowered—across our global community.
• Ansell University, LinkedIn Learning and Mentorship programs to develop professional and interpersonal skills.
• Opportunities to advance and grow within the company through LinkedIn Learning and Mentorships.
• Health Benefits: medical, dental, vision, short term and long- term disability and wellness programs
• Paid time off (vacation, sick and personal days) according to federal job law.
• Continuing Education Reimbursement
• Regional Belonging & Inclusion Networks
• Green office concept and a global mission of sustainability

What your role will be?

• Manage the full order lifecycle for a portfolio of customer accounts, ensuring accurate and timely order processing and fulfillment.
• Process and monitor customer orders across multiple channels, including EDI, OCR, and other order entry platforms, resolving discrepancies and exceptions as needed.
• Analyze order-related issues, identify root causes, and support continuous process improvement initiatives.
• Track open and drop-ship orders, provide delivery updates, and coordinate expediting efforts to meet customer requirements.
• Monitor open, aged, and exception orders, updating or canceling order lines as appropriate.
• Partner with Customer Service and Customer Success teams to address inquiries, order changes, cancellations, and customer requests.
• Coordinate and secure shipment documentation for drop-ship orders, including certificates of origin, packing slips, bills of lading, and invoices.
• Maintain customer master data and cross-reference tables to ensure data accuracy.
• Manage EDI transactions, troubleshoot system errors, and ensure seamless order flow across platforms such as Oracle, SFDC, OCR, Webstore, and EDI systems.
• Review and resolve order holds related to credit, inventory, pricing, and delivery dates.
• Investigate and resolve pricing discrepancies to ensure invoice accuracy and prevent payment issues.
• Support additional operational and customer service activities as required to deliver an exceptional customer experience.

What will you bring to Ansell?

Education

• Associate degree preferred and/or equivalent experience in business administration, international commerce

Job Experience

• 3+ years order entry experience.
• Oracle experience preferred.
• Salesforce or CRM experience.
• Proficiency in MS Office.
• Medium to advanced Excel knowledge.

Knowledge and Skills

• Ability to inspire trust and proactivity.
• Good business knowledge of order-to-cash flows.
• Ability to work in a fast-paced environment.
• Adaptability to changes and new procedures.
• Demonstrate exceptional problem solving and analytical skills.
• Manage expectations of internal and external customer and deliver on those expectations.
• Emotional maturity and demonstrated situational awareness skills to appropriately respond to crises.
• Ability to understand, implement, enforce company policies, SOP’s, and workflows.
• Fluent in English and Spanish.

Equal Opportunity Employer:

Ansell is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, marital status, parental status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Ansell. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.

Ansell is an EO Employer – M/F/Vets/Disabled and other protected categories.

Our Commitment to Belonging and Inclusion:

Ansell’s vision is about creating safe spaces where all perspectives are valued alongside individual contributions. When we say that everyone deserves to belong, feel included and empowered at work., it's not just words. We want applicants to know that we endeavor to create an inclusive environment that will consider all, regardless of age, gender, background, disability, veteran status, or experience alone! It’s what drives Ansell as an organization towards a workforce that reflects the communities in which we operate, it’s what drives us to serve our customers and stakeholders with pride, and it’s what differentiates Ansell.

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