Order Fulfillment Specialist

Epiroc Group; Zacatecas; Presencial; MXN 300.000 - 480.000; Jornada completa

Descripción de la vacante

Epiroc is seeking an Order Fulfillment Specialist to join the Mexico Order Fulfillment Team. The role focuses on Shipped In Full On Time analysis, open order reporting, and expediting with internal and regional colleagues.

You will coordinate order inquiries, drive on-time performance, and support customer collaboration while upholding EH&S and quality standards. The position is hybrid, based in Mexico.

Formación

• Bachelor's degree in logistics or related area.
• At least 3 years of analytical experience in a supply chain environment.
• Proficiency in MS Office Suite, especially Word, Excel and Outlook.
• English/Spanish bilingual is required.

Responsabilidades

• Prepare Shipped In Full On Time (SIFOT) reports and root-cause analysis.
• Prepare and distribute open order reports to stakeholders with ship dates and expedites.
• Coordinate with internal suppliers for order inquiries, expedites and issue resolution including ACIGN tickets.
• Expedite customer orders on request and where possible.
• Participate in customer collaboration meetings.
• Maintain alignment with company policies on EH&S, quality, and sustainability.
• Carry out special studies and assignments as required by leadership.
• Maintain good relationships with internal/external customers and handle queries.

Conocimientos

Analytical thinking

Communication skills

Bilingual English/Spanish

Organized

Educación

Bachelor's degree in logistics or related area

Herramientas

MS Word

MS Excel

MS Outlook

Descripción del empleo

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Functional area: Supply Chain & Sourcing

Onsite or Remote: Hybrid

Country/Region: MX

Location: Calera de Víctor Rosales, ZAC, MX, 98519

Company name: Epiroc

Date of posting: Aug 13, 2026

United. Inspired.Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome.We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us.

Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change.With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

The Order Fulfillment Specialist will be an official resource for the Mexico Order Fulfillment Team based. This position will be responsible for Supply Chain related tasks such as Shipped In Full On Time analysis, open order reporting to customers, expediting where available and working with regional and global colleagues to resolve late orders and order issues.

Main Responsibilities

• Prepare Shipped In Full On Time (SIFOT) reports and complete analysis to determine root causes on misses.
• Prepare and distribute open order reports to all impacted stakeholders which requires researching the status of all open orders, expected ship dates, expediting where available and additional pertinent information.
• Coordinate with internal suppliers and colleagues for order inquiries, expedites and issue resolution including entering ACIGN tickets
• Expedite customer orders at customers request and wherever possible
• Participate in customer collaboration meetings
• Comply with the organization's people management, environmental, health & safety, recycling, sustainability efforts and quality assurance policies and standards
• Perform special studies and carry out special assignments, as required by lead and/or supervisor, determined by business needs
• Maintain good image of the Company and build good relations with internal/external customers in handling their queries, complaints, etc.

Requirements

• Bacherlors degree completed in logistics or related areas.
• At least three years of experience performing analytical tasks within a supply chain environment.
• Proficiency in MS Office Suite, especially Word, Excel (Moderate to Advanced level) and Outlook
• Exceptional verbal and written communication skills
• Must be self-motivated, detail oriented and highly organized
• English/Spanish bilingual is required

Work Type:Hybrid

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.Learn more at www.epiroc.com