Order Fulfillment Specialist - CSR Entry Level

Gund Co.; Santiago de Querétaro; Presencial; MXN 200.880 - 290.160; Jornada completa

Descripción de la vacante

The Gund Company is seeking a proactive Order Fulfillment Specialist to ensure complete customer satisfaction by managing the order process and using ERP-CRM systems to expedite orders.

Responsibilities include handling quotes, order status updates, and coordination with production and sales teams to meet customer needs. The role requires strong communication, math skills, and attention to detail in a fast-paced environment.

Formación

• BS in Industrial Engineering, Administration, or International Business.
• Strong math, problem solving, and clear communication with customers.
• Ability to use Windows and Microsoft Office applications.
• Experience reading technical drawings is preferred.

Responsabilidades

• Execute and manage the Order Fulfillment process with precision and efficiency.
• Navigate ERP-CRM software and databases to enter, expedite and fulfill orders.
• Communicate with customers to address quotes, order status, pricing and inquiries.
• Verify gross margin by checking last quote date and historical data with managers when needed.
• Manage customer inventory through the Purchase Requisition process.
• Respond to customer inquiries about order fulfillment promptly and completely.
• Coordinate with production on late shipments and inform customers as needed.
• Assist with RMAs, NCMS and DDB cards regarding customer concerns.

Conocimientos

Order fulfillment

ERP-CRM software

Customer service

Communication skills

Mathematics

Problem solving

Microsoft Office

Technical drawings interpretation

Educación

BS in Industrial Engineering

Administration

International Business

Herramientas

ERP-CRM software

Descripción del empleo

The Gund Company is seeking a proactive Order Fulfillment Specialist to ensure complete customer satisfaction by managing the order process and using ERP-CRM systems to expedite orders.

Responsibilities include handling quotes, order status updates, and coordination with production and sales teams to meet customer needs. The role requires strong communication, math skills, and attention to detail in a fast-paced environment.