Oracle LAD FBGIU Services Renewal Representative I

Oracle; Ciudad de México; On-site; MXN 300,000 - 460,000; Full time

Job summary

Oracle is seeking a Renewal Specialist in Mexico City to drive contract renewals for a portfolio of small to mid-sized customers. You will proactively manage renewal timelines, identify risks, and coordinate with sales to secure continued business.

In this role you will educate customers about contractual implications, forecast opportunities for your territory, and ensure accurate renewal activity across Oracle's portfolio while meeting productivity targets.

Responsibilities

• Renew contracts for small to medium customers in assigned territory.
• Educate customers on business practices and contractual implications.
• Ensure customer awareness and understanding of applicable elements of Oracle's portfolio.
• Meet productivity expectations on outbound calls for renewals.
• Manage exceptions for customers with issues that may delay or inhibit renewals.
• Identify and transfer leads to sales representatives for top-tier opportunities.
• Accurately forecast business targets and opportunities in territory.

Job description

Job Description

Drive the renewal of Oracle's contracts to existing customers.

Responsibilities

Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life‑saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.