Operations Team Leader - (Export ops)

Buckland Customs Brokers Ltd.; Monterrey; Presencial; MXN 600.000 - 800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Benefits package

Retirement plan

Professional development opportunities

Descripción de la vacante

Buckland Customs Brokers Ltd. is seeking an experienced Operations Team Leader - Export to manage teams involved in shipping and customs clearance. The position requires strong leadership skills, a background in customs brokerage, and fluency in Spanish and English.

As a Team Leader, you will ensure top customer service and compliance with customs regulations, while promoting a collaborative work culture. A friendly environment with opportunities for professional growth is offered.

Formación

• Minimum 3 years of experience in customs brokerage.
• Intermediate knowledge of MS Office.
• High level of organization, attention to detail, and time management.

Responsabilidades

• Manage and direct teams for customer service and delivery activities.
• Coordinate and complete shipments for customs clearance.
• Act as liaison between customs and operations to ensure compliance.

Conocimientos

Leadership

Communication

Time Management

Decision Making

Bilingual (Spanish/English)

Educación

High School Diploma or equivalent

Herramientas

MS Office

Descripción del empleo

Job Description

Buckland is looking for an Operations Team Leader - Export

What you’ll be doing

This position is responsible for support customer service and delivery activities by coordinating and directing teams tasked with shipping, receiving, and storage of goods. They focus on order fulfilment and supply chain coordination, as well as personnel management.

What we can offer you

• Competitive salary, benefits package, and matching retirement plan
• A friendly, collaborative work environment
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization

You will be responsible for

• Provide the highest level of customer service to clients, vendors, and service providers by updating client’s product database and handling requests efficiently.
• Coordinate and complete all mid to high volume shipments for customs clearance on different customs ports of entry/outcome and ensure process flow based on best practices per shipment type Land.
• Prepare Customs entries and documentation., Conduct tariff research and classification of goods to comply with Canadian, Mexican and US customs regulations (as applicable).
• Review, verify and document entry errors by updating applicable system.
• Act as liaison between CBP, CSCB or Mexican Customs and operations to ensure compliance with each country applicable regulations.
• Identify potential challenges/risks and solve problems efficiently or work with Leaders for a solution.
• Foster a fast paced culture leading by example in terms of accountability and continuous improvement within the team.
• Prioritize and manage the team multiple and personal tasks to meet KPI's and deadlines.

Leadership Responsibilities

• Ability to manage a group of 5 to 10 employees
• Assist with performance evaluations for direct reports
• Assign tasks to team members
• Assists with training and guidance of direct reports
• Monitor work volumes of direct reports
• Supervise team members, conduct team meetings, monitor attendance, and work schedules

What we need from you

• High School Diploma or equivalent.
• Minimum 3 years in custom brokerage experience.
• Intermediate MS Office knowledge.
• High level of organization, time management and attention to detail.
• Leadership, communication, and decision-making skills.
• Completion of complex entries.
• Bilingual (fluent in both Spanish/English) is necessary
• Knowledge on Mexican Legislation in Foreign Trade Business.
• Must be legally eligible to work for the Company at all times.
• Valid Passport and ability and desire to occasionally travel if required to other offices locations in Canada/USA/MX.