Customer Service Representative (Import Operations)

Buckland; Nuevo Laredo; Presencial; MXN 200.880 - 290.160; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Friendly work environment

Professional development opportunities

Descripción de la vacante

Buckland is seeking a Customer Service Representative (Import Operations) to act as a liaison between clients and the company, handling import/export inquiries and facilitating clearance and shipment status updates.

The role emphasizes accurate, efficient service, onboarding new customers, and coordinating with internal teams. A minimum of 2 years in customs brokerage or logistics is preferred, with bilingual Spanish/English as a plus.

Formación

• Minimum 2 years in custom brokerage or logistics experience.
• Mexican Legislation in Foreign Trade Business knowledge.
• Bilingual in Spanish/English preferred.
• Intermediate MS Office knowledge.

Responsabilidades

• Provide the highest level of customer service to clients, vendors, and service providers by assisting them with import/export clearance of goods, following up on shipment status, and identifying opportunities to meet their demands.
• Assist with onboarding and administration of new customers, including but not limited to account set up in company system, assisting with inquiries, providing solutions, among others.
• Liaison between intercompany departments with regards to potential client setup and/or inquiries.
• Apply for and manage all Continuous and Single Transaction Bond activities for our US Northern Border Brokerage Division if applicable.
• Review and prepare orders according to customer requirements and monitor order fulfilment process until transaction is completed.
• Good written and verbal communication skills.
• Apply your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook.
• Demonstrate your meticulous attention to detail by ensuring accuracy and decision making.
• Driven by results working in a fast paced environment.
• Maintain a well‑organized calendar to balance meetings, tasks, and future initiatives.
• Provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively.

Conocimientos

Good written and verbal communication

Educación

High School Diploma or equivalent

Herramientas

Excel

Word

Teams

Outlook

Descripción del empleo

About Buckland

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer‑focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.

Position

Customer Service Representative (Import Operations)

What You’ll Be Doing

This position is responsible for acting as a liaison between the company and clients to provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

What We Can Offer You

• Competitive salary and benefits package
• A friendly, collaborative work environment
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization

Responsibilities

• Provide the highest level of customer service to clients, vendors, and service providers by assisting them with import/export clearance of goods, following up on shipment status, and identifying opportunities to meet their demands.
• Assist with onboarding and administration of new customers, including but not limited to account set up in company system, assisting with inquiries, providing solutions, among others.
• Liaison between intercompany departments with regards to potential client setup and/or inquiries.
• Apply for and manage all Continuous and Single Transaction Bond activities for our US Northern Border Brokerage Division if applicable.
• Review and prepare orders according to customer requirements and monitor order fulfilment process until transaction is completed.
• Good written and verbal communication skills.
• Apply your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook.
• Demonstrate your meticulous attention to detail by ensuring accuracy and decision making.
• Driven by results working in a fast paced environment.
• Maintain a well‑organized calendar to balance meetings, tasks, and future initiatives.
• Provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively.

Requirements

• High School Diploma or equivalent.
• Minimum 2 years in custom brokerage or logistics experience.
• Intermediate MS Office knowledge.
• High level of organization, time management and attention to detail.
• Completion of complex entries.
• Mexican Legislation in Foreign Trade Business knowledge.
• Bilingual in Spanish/English preferred.
• Must be legally eligible to work for the Company at all times.

Equal Opportunity Statement

Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation.