Operations Specialist-Hyperscalers Client

SoftwareOne; Ciudad de México; Híbrido; MXN 553.812 - 830.718; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Recognition Programs

Training and development opportunities

Work-life balance

Employee Referral Bonus Program

Descripción de la vacante

A leading global provider of software solutions is seeking an Operations Specialist for their Hyperscalers Client division. The role focuses on providing expert consultation in CSP services, ensuring optimal client onboarding and service delivery. The ideal candidate will possess a Bachelor's degree, strong customer management skills, and familiarity with Microsoft technologies. This position offers a hybrid work model in Mexico City, emphasizing collaboration and continuous improvement.

Formación

• Education in business administration, International Business, IT, or a related field.
• English proficiency at minimum B2 level.
• Knowledge of procurement processes and customer support.

Responsabilidades

• Provide expert consultation on CSP services including licensing.
• Implement best practices to streamline CSP processes.
• Serve as main point of contact for CSP-related queries.

Conocimientos

Expert-level consultation on CSP services

Basic licensing models

Customer management

Experience using AI tools

Outstanding customer service

Educación

Bachelor’s degree or equivalent experience

Herramientas

Microsoft Certified: Azure Solutions Architect

Microsoft CSP tools

Office 365

Descripción del empleo

Operations Specialist – Hyperscalers Client

Join to apply for the Operations Specialist – Hyperscalers Client role at SoftwareOne

Scope: Full‑time / hybrid | S&C Marketplace Delivery | Location: Mexico City

We seek a highly skilled and knowledgeable SME Cloud Support Provider (CSP) services who will be crucial in driving CSP initiatives, providing guidance, mentorship, and ensuring high‑quality delivery of managed services. The ideal candidate will deeply understand CSP processes, subscription management, and Microsoft services, and will efficiently collaborate with internal and external partners to optimize client onboarding, service delivery, and after‑sales queries.

Responsibilities

• Provide expert‑level consultation on CSP services, including licensing, subscription management, billing, and Microsoft cloud solutions.
• Identify opportunities to streamline CSP processes and implement best practices to improve operational efficiency and customer happiness.
• Work closely with onboarding managers, account managers, and technical teams to ensure flawless service delivery and issue resolution.
• Serve as the main point of contact for sophisticated CSP‑related queries and provide prompt resolutions.

Requirements

• Education: Bachelor’s degree or equivalent experience in business administration, International Business, IT, or a related field.
• Language: English (minimum B2).
• Experience: Knowledge of basic licensing models, procurement processes, supply chain, customer management, vendor management, or customer support (preferably in the software industry).
• Technology Skills: Experience using AI tools (e.g., Copilot).
• Global Experience: Exposure to North American clients and exchange programs.

Desired Qualifications

• Technical Knowledge: Relevant Microsoft certifications (e.g., Microsoft Certified: Azure Solutions Architect).
• Understanding of Microsoft Cloud offerings and subscription models.
• Familiarity with Microsoft CSP tools and platforms (e.g., Partner Center, Azure, Office 365, CRM).
• Familiarity with billing and invoicing processes.
• Demonstrated ability to provide outstanding customer service and maintain positive relationships with clients and partners.

Soft Skills

• Data validation
• Sense of urgency
• Ability to learn complex processes
• Resilience and tolerance to frustration
• Change management
• Results‑oriented

Benefits

• Employee Recognition Programs
• A variety of training and development opportunities
• Work‑life balance
• Vacations
• Employee Referral Bonus Program
• Diverse team interaction
• Giving back to society – employee initiatives
• ONE TREE PLANTED – one tree for each hiring globally
• Corporate events / team buildings

About SoftwareOne

SoftwareOne employees are energized, agile, and laser‑passionate about delivering world‑class customer satisfaction and results. We are a leading global provider of end‑to‑end software and cloud technology solutions, headquartered in Switzerland, with 8,700 employees supporting approximately 65,000 customers worldwide.

Equal Opportunity Employer

At SoftwareOne, we are committed to providing an environment of mutual respect, where equal employment opportunities are available to all candidates and colleagues, without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity, expression, or any other characteristic.