Operations Manager, Worldwide Operations

Servicios Comerciales Amazon Mexico S. De R.L. De C.V. - D44; Ensenada; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Amazon in Ensenada is seeking an Operations Manager to lead inbound or outbound operations and drive performance across shifts. You will mentor 3-7 Area Managers and 100-300 hourly staff, embedding Amazon Leadership Principles and coaching career progression.

Your role emphasizes capacity planning, process improvement, and cross-functional partnerships with Retail and FBA to optimize cost and customer experience.

Formación

• Bachelor's degree or equivalent.
• 8+ years of operations management experience.
• Fluent in English; able to take direction in English.
• Strong data analysis and operations planning proficiency.

Responsabilidades

• Lead and develop a team of Area Managers and hourly associates.
• Drive capacity planning and balance labor across shifts.
• Collaborate with Retail/FBA stakeholders to improve experience.
• Implement Lean and continuous improvement initiatives.
• Ensure safety programs and compliant processes.

Conocimientos

Capacity planning

Team leadership

Stakeholder management

Continuous improvement

Problem solving

Educación

Bachelor's degree

Herramientas

Data analysis tools

Lean tools

Descripción del empleo

Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across the world?

If so, the Amazon team is looking for an experienced leader with a strong record of achieving results. The person will be responsible for creating and executing a worldwide supply chain by working closely with our retail and operations partners across the globe in order to effectively manage volume flows and fullness for our fulfillment centers and delivery stations. The role requires heavy index on dive deep, bias for action, and ownership.

As an Operations Manager, you will have the opportunity to lead an inbound operation, outbound operation, or a functional process on a specified shift or across multiple shifts within an Amazon Fulfillment Center. You will be responsible for leading, developing and engaging a team of exceptional talent that makes innovation possible. One of your main focuses will be motivating, mentoring and coaching your team to become the best leaders they can be.

Job requirements:

• Capacity Planning and Operational experience.
• Lead a group of Area Managers towards success.
• Manage several business Stakeholders (Retail/FBA) to drive and improve Seller/Vendor Experience.
• Innovate and drive continuous improvement projects.
• Deliver results : Cost and Customer Experience.
• Frequent walking in the building and around area; facilities are over a quarter mile in length

Key job responsibilities

• Support all safety programs and compliance to ensure a safe work environment for all associates and managers
• Lead and develop a team of 3-7 Area Managers (front-line supervisors) and 100-300 hourly associates by embodying Amazon’s Leadership Principles
• Act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed
• Mentor, train and develop teammates for career progression, performance improvement and recognition purposes.
• Execute Daily Capacity planning to guarantee success at the site.
• Create, communicate and maintain quality control policies and standard work procedures to Area Managers and associates
• Proactively identify and lead process improvement initiatives using Lean tools to delight customers
• Build and deliver productivity plans by reviewing work forecasts, determining productivity requirements and partnering with other Operations Managers to balance labor
• Evaluate performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations
• Execute Daily Capacity planning to guarantee success at the site.

A day in the life

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

About the team

Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent
• 8+ years of operations management experience
• Speak, write, and read fluently in English, and have the ability to take direction in English
• 8+ years of Strong Operations Management Proficient in Data Analysis

PREFERRED QUALIFICATIONS

• Experience supporting hourly workforces of 50+ employees and leading teams
• MBA, or Master's degree
• 6+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers.