Operations E-commerce Coordinator, LATAM (Distribution Center)

Levi Strauss; Cuautitlán Izcalli; Presencial; MXN 734,000 - 1,010,000; Jornada completa

Descripción de la vacante

A leading apparel company in Cuautitlan Izcalli is seeking an Operations E-commerce Coordinator to manage and optimize logistics for e-commerce operations in LATAM. Responsibilities include negotiating rates with carriers, data analysis, and preparing KPI reports. Candidates should have a strong background in e-commerce logistics and excellent communication skills.

Formación

• Strong background in e-commerce logistics and last mile delivery.
• Experience in negotiating rates with carriers.
• Ability to create and analyze performance metrics.

Responsabilidades

• Manage logistics operations for e-commerce in LATAM.
• Communicate with external and internal customers.
• Prepare reports on Carrier related KPI metrics.

Conocimientos

E-commerce logistics expertise

Data analysis and reporting

Communication skills

Negotiation skills

Herramientas

Excel

Data management systems

Descripción del empleo

Overview

The Operations E-commerce Coordinator, LATAM, will be responsible for managing and optimizing the transportation and logistics operations for our ecommerce business in Latin America. This role will ensure efficient and cost-effective transportation solutions, aligned with industry’s best practices, to enhance customer satisfaction and support the growth of our ecommerce operations. This position is ideal for a proactive strategic thinker with a strong background in ecommerce logistics and last mile delivery. The focus will be negotiating competitive rates with carriers, carrier performance management, and strategic optimization logic that improves our operating profitability and decreases our Click to Deliver lead-times.

Responsibilities

• Continual, tactical communication with external customers (Carriers, Suppliers) and internal customers (Retail, IT, Finance, Distribution Centers) to meet critical business needs, while measuring and identifying activities performed.
• Excellent communication, both verbal and written, to create a narrative outline of weekly/monthly findings and KPI reports.
• Ability to pull data from numerous databases and develop performance metrics (using Excel and/or other data management systems) and to perform ad hoc reporting and analysis to be shared and reviewed within the LATAM Team.
• Prepare weekly/monthly reports on Carrier related KPI metrics, analyze, identify outliers and engage with carriers to identify the cause. Communicate trends, problems and solutions clearly to stakeholders.
• Should be flexible to adapt to support an operating environment.
• Developing and/or referring to performance metrics to drive e-commerce performance and business results.
• Identifying the business impact of trends and making data-based decisions.
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Owning process/business level reports/actions and driving compliance.
• Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks).
• Implement/deploy data visualization or communication tools (e.g., metrics dashboards, decks, flashes).

Location

Cuautitlan Izcalli, Mexico

Job Type

Full time